I am not sure where to put this, I thought here would reach people who shop for handbags online and perhaps live to regret it
I bought a purple Barbarella handbag online (perhaps in the evening and after a glass or two) from AspinalOfLondon. Anyway I used money that was a gift and was delighted to see it was reduced.
It arrived - and the gold was too er...gold. There was also lots of it. I decided to return it and get something that was a little less brash. I posted it back (at enormous cost) and requested a refund. A few days later I got an email explaining their terms and conditions (which I do not recall seeing) stated the Sale goods could only be returned in exchange for a credit on an Aspinal account. I was horrified, felt quite sick in fact :(
I responded explaining the money was a gift and there was no way I could add another 300 pounds to purchase a handbag. I asked very nicely if they would consider refunding the pennies (well pounds and lots of them actually).
,
Another response - no.
I was pretty sure that online shopping entitled you to a 7 day cooling off period (it was returned the same day as arrival). I alos thought that terms and conditions could not reduce your legal rights - even if the goods were at a reduced price.
I have googled and can't see anything that suggests I was wrong. Can anyone tell me? What should I do? I honestly thought this was the case and it never crossed my mind that a company like Aspinal would renege on this. So much did I have faith in this reputable (ha) organisation I used a debit card because the gift was in my current account.
I would love to hear if anyone has has problems with Aspinal but even more I love to find out how to deal with this. I really do not want anything cheaper from their range - I want to buy a handbag!