yes my prob was with an internet order. didn't turn up.
they charged me for it. and the directory which i never asked for and never used.
kept sending me bills for about 6 months, would ring up each time and explain and get them to zero my account.
in the end (v pregnant and v hormonal) sent them a letter in big red font which said "leave me the fuck alone"
and other tasty morsels.. i think i mentioned monkey-brained fuckwits and calling the police for harassment!!!!!!!
jeez I was hormonal.... but it did the trick! lol