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Babyliss Big hair burnt out today!

13 replies

sailorsgal · 04/02/2012 21:09

I've had it for about a year but usually only use it twice a week. Has anyone else had this happen?

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BillyBollyBandy · 04/02/2012 23:02

My barrel stopped turning, so to speak, and I had to get another one - again after about a year - but it isn't regularly used.

I got another one but have kept the paperwork this time.

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slalomsuki · 05/02/2012 06:47

Barrel stopped turning on mine after about 6 months of very light use. Couldn't find the receipt to take it back. Bought a second one and it now gets used more and so far so good.

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OhThisIsJustGrape · 05/02/2012 07:29

If you email Babyliss then they'll repair it or replace it if under a year old, for free. My barrel stopped turning but I didn't have the receipt but they checked the serial number and could see from that when it was manufactured and was therefore still within guarantee.

They did try to charge me initially until I told them it was unnaveptable that something only 10 months old and used only a couple PF times a week had given up already - that's when they asked for a serial number. Stand your ground, they couldn't have been more helpful in the end and I did receive a brand new one eventually :)

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OhThisIsJustGrape · 05/02/2012 07:30

Actually, I don't know what their guarantee period is so even if it's just over a year old then it's worth a try.

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gingerbubs · 05/02/2012 07:35

I'm pretty sure mine says 3 year guarantee on it

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sailorsgal · 05/02/2012 07:54

i did go into boots yesterday and it did say 3 year guarantee on the box so hopefully they will replace it. Have emailed them.

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bonzo77 · 05/02/2012 14:09

If find that both boots and john lewis will happily exchange without a receipt. Just be super polite but clear about what you want... "I really hope you can help with this. I am very disappointed with X. X has happened. I would like you to exchange it for another one".

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slalomsuki · 06/02/2012 21:38

That's great idea re the email to customer services. It never crossed my mind to do that. Will give it a go as I kept the old one.

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OhThisIsJustGrape · 06/02/2012 21:48

[email protected] is the email address you need for Babyliss customer service. HTH :)

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sailorsgal · 07/02/2012 09:22

OhThisIsJustGrape thanks for the info. I haven't heared back from them so will email at that address.

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OhThisIsJustGrape · 07/02/2012 10:26

That's the one I used and got a reply pretty much straight away :)

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sailorsgal · 29/02/2012 20:23

Well a quick update, sent it back and got a brand spanking new one!

Brilliant. Grin

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coffeematey · 03/12/2014 08:26

I'm on number 6. Amazon replaced the styler three times then refunded the fourth and Costco refunded once. Each lasted only 6 months. Now I'm using the new version! I love my styler and it's the best thing I've ever used to style my shoulder length layered hair. The latest has been going about 6 months but I'm adding one to m Christmas list just in case!

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