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LK Bennet - can't cancel order...

9 replies

butterfliesinmytummy · 09/01/2012 10:15

I ordered some LK Bennett shoes yesterday (opinion was split whether they were gopping or not, but I like them Grin). I realized about an hour after I ordered them that I had sent them to my billing address (empty house in the UK) rather than my shipping address (in Asia). I canceled the order by email as their common questions page tells me I can (as long as you cancel the same day).

Today I received an email from them telling me that the order has already been processed and sent out. I explained the situation and they tell me that I can re-order if I want - wtf? Am I really going to forget about a pair of shoes (that weren't cheap) that have been sent to the middle of nowhere to nobody and re-order at the same cost? Waiting for a response from LK Bennett but not impressed so far.....

OP posts:
DizzyCow63 · 09/01/2012 10:25

I would reply with a link to their website where it states you can cancel same day, they can't have one thing on their website and tell you another. Hope you get it sorted.

NewYearEverything · 09/01/2012 10:29

This reply has been deleted

Message withdrawn at poster's request.

LRDtheFeministDragon · 09/01/2012 11:47

Why on earth would the first order be sent to the card billing address? That is a very peculiar system to have!

Is it possible that although it was the same day where you are, you passed midnight over here? Otherwise, I would insist they do what their website says.

LRDtheFeministDragon · 09/01/2012 11:49

Sorry, not disbelieving you btw, just very surprised and unsure why they would have such a system.

NewYearEverything · 09/01/2012 12:15

This reply has been deleted

Message withdrawn at poster's request.

LRDtheFeministDragon · 09/01/2012 12:17

How annoying! I've not come across it so far but I will watch out for it, thanks for the warning.

Sorry for hijacking your thread butterflies. Blush

wishingchair · 09/01/2012 12:19

Yes - I've come across this online too.

But LK Bennett have funny returns policy or at least did a few years back when I bought some boots but wasn't allowed a refund, only a credit note.

butterfliesinmytummy · 09/01/2012 13:51

I buy a lot online and either deliver to Asia or my dad's address in the UK, never come across this before....

Still haven't heard back from LK Bennett, they haven't sent me a dispatch confirmation or tracking number, which they are supposed to do when an item is shipped - no idea what's going on.....

OP posts:
2wwmadness · 09/01/2012 16:41

They are useless! I've had so many problems I refuse to shop there. Good luck

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