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Original poster

Has anyone used the Look Fantastic Website?

25 replies

Intersat · 05/12/2011 10:45

They seem to have lots of bad reviews when I google them but good prices online. Does anyone have any experience of their service?

Thanks :)

OP posts:
aVentingAngel · 05/12/2011 12:57

Yep, ordered a few times, have never had any problems - very prompt service and prices not bad either.

Rooble · 05/12/2011 13:02

Yes, ordered once (last month) - good prices (was buying posh shampoo/conditioner), quick delivery, I was happy with them.

LukeWarmMomma · 05/12/2011 13:03

I've used them twice and both times OK. Actually placed order Thurs and delivered today (Monday). If you use the code "whitestuff10" you get another 10% off. Hope that helps.

LukeWarmMomma · 05/12/2011 13:04

Sorry Ignore my post it was "feel unique" website that I used !! Xmas Smile

FringeEvent · 05/12/2011 13:07

Ordered from them once so far; price for the product I wanted was same as buying direct from manufacturer or other stockist, but I had a discount voucher for a few quid off so thought I'd give them a go. No problems with them - had a confirmation email and delivery came within expected timeframe. The few people I know who use it regularly have never had problems, so I'm pretty sure I'd order from them again.

HazleNutt · 05/12/2011 13:12

have ordered several times, never had any problems.

Original poster
Intersat · 05/12/2011 17:37

Thanks for all the replies :)

OP posts:
AnnyCoop · 24/05/2020 08:24

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

PersonaNonGarter · 24/05/2020 09:07

I have ordered from them (pre-lockdown) and it was all good. I think delivery for lots of companies is a bit patchy at the moment, understandably.

typicallyatypical · 24/05/2020 09:47

They are part of the Hut Group, same owner as Coggles and All Sole amongst others. I've never had a problem although delivery at the moment is understandably a little slower.

Don't get excited about discount codes and FOMO. If you sign up to their newsletter you will get spammed with codes daily, so don't panic, another one will be along really quickly, so take your time and don't buy more because you think it's a good deal.

bingohandjob · 24/05/2020 09:48

Used look fantastic and feel unique several times - both good prices and good service. Often have discount codes.

Summerofdespair20 · 24/05/2020 12:22

I've used them, great service every time. There is always a discount code....

Alwaysthesun · 24/05/2020 17:59

I use them a lot and they're great.

Strongbeatsskinny · 24/05/2020 18:02

I’ve used both during lockdown and prior to it with no problems excellent service every time.

TheCanterburyWhales · 24/05/2020 20:18

I buy all my makeup and lots of skincare from them and subscribe to their beauty box for DD. Never had a problem and with the masses of codes and discounts they're invariably cheaper than any similar sites.

NowWashYourHandsPlease · 24/05/2020 21:50

I realise is thread is from 8½ years ago and you've probably found your answer by now, but I use them often and never had an issue

MehMehMeow · 24/05/2020 22:03

Recommend Feel Unique, stay away from Look Fantastic. They’re terrible for not completing an order, slow dispatch, and their customer service isn’t good - you’re forced to use a website portal (they don’t accept emails)

WeeM · 25/05/2020 01:17

I use feel unique and look fantastic and never had any issues. Usually a voucher code flying about too. I’ve recently used just my look too as they do free delivery with no min spend. I was dubious as they had a few iffy reviews but what I ordered came no problem and was packaged well.

Sarcelle · 25/05/2020 08:46

I must be one of their regular customers I use them so much. Never had any problems. They bombard you with emails, but they are all money off code ones, so you save a lot of money if you are looking for a specific product.

I also rate Feel Unique, HQ Hair, Cult Beauty and All Beauty. It pays to shop around and all these sites are good.

Sarcelle · 25/05/2020 08:47

Just realised this was a zombie thread but my comment still stands.

Guacamole · 25/05/2020 09:27

Use all the time, no problems. The only thing I will say the constant emails are annoying especially as they always have discount codes. Having said that if it is your first order I think they have a discount code NEWBIE still in use, you’ll have to double check though.

MadamShazam · 25/05/2020 10:23

I've used both, and I'd say I preferred Feel Unique, but only because the box the products came in was beautiful 😊

jennabarbarella · 26/06/2020 14:26

Awful company, just had a really poor experience with them and would definitely not recommend. Service is the worst!

ilovecherries · 26/06/2020 14:35

I ordered from them on Tuesday evening, package delivered this morning. Email updates along the way.

Annadolce · 19/10/2023 09:46

I have ordered from these a few times and never had an issue until now . Ordered 3 items on 12 Oct and still not received them. Have tried endlessly to make contact and haven’t been able too . Looked for email contact’s nothing seems to come up . My order just says in transit it’s said that some 13 Oct I would mind but it’s actually arrived at the Royal Mail office in my town then .
I won’t be using them again.
I expect to be able to contact someone if there’s an issue with an order it’s ridiculous. Does anyone have a contact email please

Anna

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