Myself and several other people I know have had very bad experiences with the new H&M online shop. Deliveries are late (two weeks plus) and they send you text messages to tell you it will be delivered 'within 48 hours'. In my case and another friend's case, this didn't happen- it was over a week after the text message before the delivery arrived. However if you're not there to accept the order, you must pay £9 for re-delivery. Customer service responded to my complaint by sending me a link to their latest collection and telling me they made several attempts to deliver the order. (Not true). If you need anything in a hurry, or are ordering presents etc, I would advise you to look elsewhere or go to an actual shop. The stress and hassle is not worth it.