Gosh it's been so long since i worked for them, I probably couldnt remember more than 5!
Welcome to ester Lauder
Introduce yourself by name
Find out what they are looking for
Offer a service, ie I match (foundation colouring)
Then be very cunning and tell them of a second product that they can't live without (think of the comission at the end of the month 
)
offer them to come back for another complimenty service in the next month where hopefully they will part with even more hard earnt cash (and then you can afford those lovely shoes you have had your eye on but couldn't afford before the extra commission 
)
Give them the relevant samples
Add them to the customer register so head office can inundate them with junk mail
Thank the customer by name
And finally...thank you for shopping with ester Lauder ( cheesy grin)
......or something like that!