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have you used beautybay.com?

8 replies

smilesandsun · 13/02/2011 20:19

Hi,

Looking for some products and this site has some of them much cheaper than I can find other places. Just wanted to know if anyone has used the site and were the products as expected?

Thx

OP posts:
WillowMoo · 04/06/2014 18:44

Hi smileandsun I know this is a really old thread but has anyone used beautybay.com recently?

Fab price for the parlux 385 hairdryer I'm lusting over but really really negative feedback on their FB page re: slow / no delivery.

Just wondering is this a blip or should I just avoid altogether?

Thanks

jasmine1979 · 04/06/2014 18:59

I've used them a few times. I only ever use them now though if their price is A LOT cheaper than elsewhere and I'm willing to wait for delivery.
I often upgrade to their premium delivery that costs about an extra £1.50 I think and you also get a free sample with it. They say it means your order will leave the warehouse a couple of days before standard delivery but I've still always had to wait nearly 2 weeks for items to turn up. They certainly not speedy when it comes to delivery!
I'm not sure I would risk buying an expensive item from them to be honest. Sad

Tiggywinklespinny · 04/06/2014 19:27

I use beautybay, I once had an issue that the product had leaked on arrival. Called them, no questions asked had a replacement next day. Recommend them highly. DO NOT recommend John & Ginger though!

tastingthestars · 04/06/2014 20:13

Hmm I had a bad experience where they managed to send me the wrong product twice.

Was very unimpressed with their customer service - poor apology and no haste in actually sending me the right product. So I cancelled in the second case and got a refund.

I'm normally quite generous, and give companies a chance to make it up to me. But they were so unhelpful and didn't try to make any more amends the second time (some money off and I might have stuck with them!). It really messed me over as it was for a gift, and I had to trek to the Post Office twice!

flippinada · 04/06/2014 20:22

I've used them recently and no complaints about the service - delivered what they said they would on time and in good condition. I'd be happy to use them again.

flippinada · 04/06/2014 20:23

Oh, the product also had very good discount on it.

lottieandmias · 04/06/2014 20:24

I've always found BB very good.

DameDiazepamTheDramaQueen · 04/06/2014 21:58

I got my parlux from then and have ordered lots of other items, never had a problem with them.

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