Annoyed with Coggles online

5 replies

Emo76 · 31/01/2011 16:12

Bought a jacket in their sale, delivered today and has marks all over it (make up, dust, who knows what)

really not very nice. Will be returning it to them (have to pay the postage grr) Why would they send something out like that when it so obviously is marked!!!

the shoes I ordered seem fine though.

rant over.

OP posts:

moragbellingham · 31/01/2011 16:51

Oh dear.
I would be asking them to pay for the return postage out of goodwill. They can only say no and most places wouldn't do that without good reason. It's stil a PITA to go to the Post Office however!

I bought some shoes and was really impressed with their speedy service. Ordered after 3pm on Thurs and received on Friday.

faustina · 31/01/2011 17:13

if it's faulty, which it obviously is, they have to pay the postage. Call them and tell them to send you a free returns slip, or get them to have it collected

Original poster

Emo76 · 31/01/2011 20:17

Will call them tomorrow, only have an email address but I know they exist! You are right, they should pay the return postage. Shoes are fine so I think just a blip.

OP posts:

Coggles · 31/01/2011 22:20

Hi Emo76,

My name is Mark and I am the CEO of Coggles.com and agree that the jacket should not have reached you in that condition. Please return it to us and we will of course refund your postage.

Please return it to Hannah who is head of customer service and she will sort it out immediately. Her direct email address is [email protected] +44(0)1904 611001

I hope this helps,
Regards

Mark

Original poster

Emo76 · 10/02/2011 14:48

I just wanted to post that Coggles dealt with it very professionally and well.

OP posts:

Flip