fantastic customer service form lands end

[brimfull]

I bought ds a fleece hoodie
wrote his name on the label
sent him to school in it

he hated it because every time he took it off the sleeves turned inside out and it was a faff to put it back on

they are still going to exchange it for me despite it being written on and worn
how fab is that

I love them.
Sent back a coat (unworn and with tissue paper on zips etc.) from six months ago and got a refund to buy a less grannified coat.
Without MN I would never have dared and been stuck with it!

I was really impressed with them too, e-mailed them confused about the size I'd ordered & they e-mailed straight back on a sunday too & changed the size for me.

Hated the coat & it went back but never mind!