now marks and spencers are shit too

[FolornHope]

after bastarding boden
had old card on marks account. ordered some delicious shearling boots ( now out of stock)
rang guy " oh yes its wrong , here is thenew one"
then got ANOTHER email
it wont work
rang up = he hadnt changed the number old stuart,
so now boots out of stock
i tried to tell them there is money in teh account ( the cheek!) and they said well its been declined
I KNOW THAT YOU ARSES BECAUSE STUART DIDNT DO HIS JOB

marks and SPencers have ALWAYS had shit customer sevice IMO

its like we should be GRATEFUL to shop there

And most of the middle aged bags rifling through the food dept act like they've been invited to a bloody Royal Garden Party

It's always been poop hasn't it?
Never had a helpful assistant yet. They are quite snobby at times. It's only m&s not harrods!

and deliveries take so long

I've just ordered a MASS of clothes from George for the boys.

£2.95 deliv

bish bash bosh

Had similar with asos - and when I pointed out it wasn't my fault and item was now out of stock. Well they didn't seem to care very much and I reeaaallllly wanted that leather skirt.

Which boots though? Have you phoned and seen if they've got any in store?

I did see a nice dress in there yesterday though in the [whispers] portfolio section. Bit hard to judge though as smallest size out was a 22.

Do they hide all the smaller sizes in the stock room or something?

This is not just any customer service.

This is M&S customer service.

Lol. They were ankle boots in led Coll. Heel tiny bit off sheepskin that folded over. Are not even on site now. Were lovely

There are some nice bits in there at the moment though. But it is still one of the most soul-destroying places to browse through, and both times I have shopped online they have screwed up my order.
Don't even get me started on the layout of the shopfloor...

Oh yes were in all the mags.

Bastards.

Am a 5.5 in their weird sizes if anyone sees

Will keep an eye out.

TB they are BAK IN

Once again, my order to collect instore included a knitted tea cosy hat. They are determined that I have it!

I always check the package before I leave the store now.

nhow odd!

I've always had a good shopping experience with M and S, whether buying online for home delivery or in store.

Never got my order wrong, staff in store have always been helpful, store layout where I shop is good (Cheshire)

So far anyway...

I had terrible trouble with M&S a couple of weeks ago when a pair of DS2's school shoes fell apart after 3 weeks wear. They couldn't understand that it wasn't convenient to pop them back to my nearest store as my nearest store is a 3hr round trip. Surely it isn't my fault that they haven't opened any stores nearer to me?

Then last week I followed the instructions on the back of my delivery note to cancel the contract for an unwanted item under the distance selling regulations (this way the delivery charge is refunded too) and the woman I spoke to didn't know what the distance selling regulations actually were.

In their defence, buth times I phoned back again 5 minutes later and spoke to someone else, and both times the second person that I spoke to was more helpful. So perhaps only 50% of their customer service staff are useless?

I have never had any trouble in store, the problem is that I don't get to a store very often and so have to rely on buying online and waiting a week to get it (if it hasn't gone out of stock in the meantime).

I've just placed an order fo something that now has 1 item left in stock.
Chances of me getting it are probably zero!