Mine was scanned onto the system 20th oct and its in queue 2 waiting to be picked up by a dm... but apparently date order gets thrown out once its in queue waiting to go to a dm I read yesterday.... here is what it said for me.
New DLA claims do not follow a strict, linear date order.
While the Department for Work and Pensions (DWP) handles applications broadly by the date they are scanned, the actual timeline varies heavily. 1]
Why claims don't finish in date order
- Different Regional Offices: DLA applications are scanned centrally at a sorting office and then distributed digitally to different Decision Maker (DM) teams across the UK. One regional team may be moving through their workload much faster than another. 1]
- Complexity & Evidence: If your claim requires the DM to request medical reports from your GP, school, or a healthcare professional, it will take longer than a case that already has all necessary evidence attached. 1, 2]
What "Queue 2" means
When a DWP agent tells you that your claim is in Queue 2, it typically means your application has passed the initial validation stage (checking identity, checking that forms are filled in correctly, and scanning evidence) and has been placed into the main backlog queue to be allocated to a Decision Maker. 1, 2]
Because it only entered this queue on Monday, it is waiting for an available DM to pick it up and read through your evidence. 1, 2]
I think its completely unfair when new claims get dealt with in no specific order, amazing for the ones not having to wait too long but its also a bit of a kick in the teeth for the ones who have had to wait ages x
I did send alot of evidence and dont think they will need to request anything or pause my claim the evidence i sent should 🤞🙏 be sufficient enough to make a decision so I think thats why mine is where its at now after such a short time. Also if you get a dm that works part time thats heavily going to impact the time between entering the queue to be picked up and a decision being made 😫😭