Refund for a stroller

[noisyboy]

My mum purchased a stroller from Toys r Us, 2 days ago, it wasn't suitable. My mum couldn't find the receipt, I took it back and they were quite happy to give me a credit note, fine. However, paid £29.99 and still on the shop floor for £29.99, TrUs wanted to give me £24.99 as it was on sale over 4 weeks ago!!

Is this legal!! This doesn't seem fair...

You're right, ID, but in that case they are being rather nice in assuming it was purchased within the refund period or they would not have refunded at all. It is not unreasonable for them to refund the lowest selling price with that refund period if there is not proof of purchase.

The entrance to Toys r Us has the customer service desk, as you walk in.........woulod have seen me come in with the pushchair!

I take it you've never misplaced or lost anything!!

shit - i forgot my disclaimer!

*disclaimer** I am NOT accusing the OP of stealing

Of course I've lost stuff. I have 3 children - I now have the brain capacity of a gnat.

No one is saying that, however they are being good enough to give a refund for something they don't have to.

They didn't lose the reciept, you did.

My brain capacity notwithstanding, the fact remains that if your mum hadn't lost the receipt or had proof of purchase you would have got a refund with no problem whatsoever.

Did your mum pay by cash or card? If by card, the statement should be sufficient proof of purchase (if you've not already accepted the credit note. You may be stuck if you have)

Mum paid by cash and I didn't take the credit note. I know it's only £5 pounds but I just felt thatI was being ripped off.