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Original poster

Intrusive advert

1 reply

Greyover · 04/09/2026 06:32

This advert appears at the top of the page as normal, but is impossible to close down until it's almost finished (no 'x'). Then if you stay on the same page it constantly reopens. Is there anything you can do?

www2.hm.com/en_gb/kids/shop-by-feature/kkmi263c01m-back-to-school-drop2-kids-2-8y.html

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MNHQ

MaxSMumsnet · 04/09/2026 17:38

Greyover · 04/09/2026 06:32

This advert appears at the top of the page as normal, but is impossible to close down until it's almost finished (no 'x'). Then if you stay on the same page it constantly reopens. Is there anything you can do?

www2.hm.com/en_gb/kids/shop-by-feature/kkmi263c01m-back-to-school-drop2-kids-2-8y.html

Hi @Greyover , thanks for flagging this and for including the link, that's really helpful. Ads shouldn't be blocking you from closing them or reopening once you've dismissed them, so that's not working as it should and I'm looking into it with the relevant partner now. Could you let me know whether you were on desktop, mobile browser or the app, and whether it's still happening if you go back to that page? Thanks!

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