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Original poster

Mumsnet shutting down Amazon music if I open a thread.

7 replies

Pinklightning · 28/04/2026 17:00

I’ve contacted HQ via email but none of the suggestions have worked so I thought I’d ask here in the hope someone has experience of how to fix this.

This morning I was listening to music as normal on Amazon music and opened mumsnet to read threads. My music stopped. I thought it was a blip but it’s refused to work all day if mumsnet threads are open.
I’ve deleted and reinstalled both Amazon music and mumsnet apps. I’ve turned it off and back on again. Force closed. Cleared the cache.No VPN. Both apps updated.

I’m on iPhone and running iOS 26.3.1(a).

Has anybody experienced this and know how to fix it please?

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MNHQ

BeckyAMumsnet · 30/04/2026 10:42

Hi everyone. Could we ask for a bit more information about the ads you think are causing this? A description or screen grab/recording would be really useful. Thanks.

MNHQ

BeckyAMumsnet · 02/05/2026 11:40

CrushingOnRubies · 30/04/2026 13:25

A recording might be the best way to illustrate the issue. What’s the best way to send recordings to you?

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Thanks, @CrushingOnRubies - you can email it to [email protected]

MNHQ

BeckyAMumsnet · 02/05/2026 18:29

@RockaLock I have an iPhone and have been unable to recreate it, unfortunately. I have tried it with Podcasts, Apple Music and BBC Sounds. 😕A screen recording is useful because it shows what you're doing/what ads are showing when the audio cuts out.

MNHQ

BeckyAMumsnet · 07/05/2026 11:39

Hi all,

We're in the middle of investigating the cause. If you’ve noticed this happening, it would really help us if you could let us know a few details:

Does the audio stop immediately when you open the app, or only after scrolling/opening a thread?

Does it happen every time, or only occasionally?

If you restart the audio and go back into the app, does it stop again?

If possible, please also let us know whether you’ve noticed it happening after seeing ads, as that may help us narrow things down.

Thank you, @sarahbanshee, we'll take a look at your recording now.

MNHQ

JoMumsnet · 07/05/2026 13:48

We're back again to say that we've located the specific ads that have been causing this issue and, all being well, we should have this sorted fairly soon. We'll be back with an update as soon as we can.

Thanks for being so patient - we understand how annoying this issue has been.

MNHQ

JoMumsnet · 08/05/2026 11:28

Morning all,

Just letting you know that we released a new version of the iOS app this morning that fixes the issues with audio cutting out. The app should update automatically, but if you're still experiencing problems please go to the App store and click on the Update button.

We're currently testing the new build on Android and aim to get that released as soon as possible.

Thanks for bearing with us!

MNHQ

BeckyAMumsnet · 09/05/2026 14:19

Hi everyone. App Store rollouts can sometimes take a little while to reach everyone. If you’re still having problems, please check whether there’s an update available in the App Store, as you may not have received the latest version just yet. We've tested it on the iOS app and it seems to be fixed but do let us know.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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