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Original poster

"Active" and "I'm On" buttons not working

5 replies

CandyEnclosingInvisible · 23/04/2026 15:25

I was able to navigate to specific boards but if I click on the "Active" button to see recent threads or the "I'm On" button the links are broken and I get this (see image)

"Active" and "I'm On" buttons not working
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MNHQ

LilyMumsnet · 23/04/2026 19:09

Hi all

We're aware of an issue here and we're investigating - we'll be back with an update soon.

MNHQ

LilyMumsnet · 23/04/2026 21:03

Hi all

Can you please try clearing your cache? There was an issue with browser cache earlier so it's very likely that the issue will be resolved once this has been done.

MNHQ

BeckyAMumsnet · 25/04/2026 16:37

We think some browsers cached a redirect they shouldn’t have. Once that’s stuck, it can cause the kind of issues you’re describing.

The good news is that clearing the cache just for Mumsnet should fix it. Quick steps below:

Chrome

  • Go to mumsnet.com
  • Click the padlock icon next to the URL
  • Click “Site settings” → “Clear data”

(If you don’t see that option, Chrome sometimes only allows clearing all browsing data: Menu (⋮) → Settings → Privacy → Clear browsing data.)

Safari (iPhone/iPad)

  • Go to Settings → Safari → Advanced → Website Data
  • Search for mumsnet
  • Swipe left and delete

Safari (Mac)

  • Safari → Settings → Privacy → Manage Website Data
  • Search for mumsnet and remove it

It’s a bit fiddly, but it should fix this problem Let us know if you have further problems.

MNHQ

BeckyAMumsnet · 25/04/2026 17:31

Which browser, @BIWI?

@murasaki thank you, that’s really helpful to know. A couple of things that are worth trying on Chrome mobile:

Open Mumsnet in an incognito tab - if it works there, it does point to cached data being the cause

Force refresh the page by holding down the refresh icon

If you’re happy to try it, clearing cookies/site data as well as cache (Settings → Privacy → Clear browsing data → make sure “Cookies and site data” is ticked) can sometimes shift it where cache alone doesn’t.

MNHQ

KellyMumsnet · 27/04/2026 10:47

Sorry to hear some of you are still having problems with this. It definitely is a browser issue (it's causing a redirect away from Active) so might be worth clearing cache again.

You could try a different browser - which wouldn't have the cached redirect - and that should also work. Or try it in incognito which should work too, but you then wouldn't be signed in. If incognito is working ok that's a definite sign that your cache wasn't cleared properly so worth trying again with that.

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