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PragmaticIsh · 19/09/2025 22:07
Using a browser on my mobile and this evening threads are scrolling upwards by themselves. It's really freaky!
BeckyAMumsnet · 20/09/2025 16:35
Hello and thanks for posting - we're sorry you're all having this issue. Please do share any screen recordings of what you're seeing either here, or email us [email protected] Any details of your device and browser will also be very helpful. Thanks.
BeckyAMumsnet · 24/09/2025 11:20
Thank you @PragmaticIsh - we're reviewing your screen recording now and will update ASAP.
BeckyAMumsnet · 25/09/2025 12:11
Thanks so much to everyone for flagging this issue - we’re really sorry it’s affecting your browsing. We’re aware of it and are taking it seriously.
To help us get to the bottom of it as quickly as possible, it would be incredibly useful if you could send screen recordings showing the behaviour, including any ads that appear when it happens. The more examples we have, the better we can identify the cause and fix it.
Really appreciate your patience while we investigate, and we’ll keep you updated as soon as we know more.
BeckyAMumsnet · 29/09/2025 10:31
Hello, everyone - we know we're a pain when we keep asking for screen recordings but they will help us pinpoint what exactly is causing the issue so we'd be grateful if you can record what's happening and send to [email protected]
And should anyone have some spare time to jump on a call with us - that would also be really helpful. Thank you.
BeckyAMumsnet · 01/10/2025 09:01
Morning - and huge thanks to everyone who took the trouble to send us screen recordings. We think we've identified the cause but can we please ask you to let us know if the phantom scrolling is still happening?
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