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Page suddenly going blank, like it's 'refreshing,' when I haven't touched any keys on my keyboard.

18 replies

LikeWhoUsesTypewritersAnyway · 02/02/2025 11:36

Is this happening to anyone else?

I am just sitting here reading a thread, and whoosh, the page goes blank/white. Nothing there (As I say, it's like 'refresh' has been clicked.) It stays blank until I actually do click 'refresh!'

The first couple of times I thought it was because I had accidently pressed one of the keys on the laptop keyboard, but then it kept happening.(Without me even touching a single key on the keyboard.) Been happening for 2 or 3 days now. I'm hoping it won't start happening when I'm composing a post (and I end up losing everything I have already typed!)

Anyone else getting this?

OP posts:
EmmaMaria · 02/02/2025 12:07

There's already a thread - this has been happening in varying degrees to people for ages now and doesn't seem any closer to being fixed. Some of us can't get anything - it doesn't refresh either, just freezes dead.

Anewuser · 02/02/2025 12:10

It’s really bloody annoying, and that’s why I’ve stopped reading so often. The sticking is worse than the refreshing.

lizzielizard · 02/02/2025 16:47

I've got a completely blank page today on my laptop when I go to Mumsnet but mobile is fine. Really frustrating.

LikeWhoUsesTypewritersAnyway · 02/02/2025 23:35

EmmaMaria · 02/02/2025 12:07

There's already a thread - this has been happening in varying degrees to people for ages now and doesn't seem any closer to being fixed. Some of us can't get anything - it doesn't refresh either, just freezes dead.

Oh I haven't seen a thread. I will go look in a minute. Glad it's not just me!

OP posts:
LikeWhoUsesTypewritersAnyway · 02/02/2025 23:39

I have been through the threads on here and can't see a thread about this issue on here already. Can someone post a link to it please? Smile

OP posts:
ExtraDisorganised · 03/02/2025 09:14

I get it on my phone all the time (mobile version not app) but not on my laptop. Really annoying. Seems to happen as you scroll past an advert in a thread.

IBloodyLoveMyBlanket · 03/02/2025 09:17

Yes, I've had this since the ads were brought in, using the mobile site rather than the app. It sometimes puts me back at the top of the page, and sometimes gives a blank white nothingness.

LikeWhoUsesTypewritersAnyway · 03/02/2025 11:42

Thanks @CerealPosterHere The problems on that thread so seem similar to mine.

OP posts:
LikeWhoUsesTypewritersAnyway · 03/02/2025 11:47

IBloodyLoveMyBlanket · 03/02/2025 09:17

Yes, I've had this since the ads were brought in, using the mobile site rather than the app. It sometimes puts me back at the top of the page, and sometimes gives a blank white nothingness.

Yes that's it. @BeckyAMumsnetor anyone??? Can anyone help or advise, regarding this issue? Thank you. Smile

@JoMumsnet

OP posts:
KellyMumsnet · 03/02/2025 12:00

Morning @LikeWhoUsesTypewritersAnyway.

Thanks for contacting us. Yes, as previous posters have said, this is an issue we are aware of and are investigating currently. As soon as there's any news we will update on the main thread someone has linked to.

If you are able to jump on a call with MattTech, do drop him a line on this thread in response to his post here. We think the problem is caused by a rogue ad and any help we can get in locating it would be really welcome.

IBloodyLoveMyBlanket · 03/02/2025 12:20

If it is a rogue ad, it’s been around as long as you’ve had ads, @KellyMumsnet . I’ve definitely had the ‘dumping me out and retuning to the top of the page’ situation for ages. The white section of doom has only been in the last week or so I think.

LikeWhoUsesTypewritersAnyway · 03/02/2025 14:15

KellyMumsnet · 03/02/2025 12:00

Morning @LikeWhoUsesTypewritersAnyway.

Thanks for contacting us. Yes, as previous posters have said, this is an issue we are aware of and are investigating currently. As soon as there's any news we will update on the main thread someone has linked to.

If you are able to jump on a call with MattTech, do drop him a line on this thread in response to his post here. We think the problem is caused by a rogue ad and any help we can get in locating it would be really welcome.

Thank you @KellyMumsnet Smile That's very helpful. As I said, it's good to know I am not the only one! I will pop over to that thread now, and have a look at Matt's response! Thanks again! 😊

OP posts:
CerealPosterHere · 04/02/2025 20:39

They don’t seem to know what’s causing it so I suspect are just hoping we’ll give up moaning. On my iPad I’ve been totally unable to use safari for about a week, just get the white screen with maybe the first couple of messages showing, can’t scroll, can’t click on anything, can’t go back. Chrome is better.

LikeWhoUsesTypewritersAnyway · 07/02/2025 19:58

CerealPosterHere · 04/02/2025 20:39

They don’t seem to know what’s causing it so I suspect are just hoping we’ll give up moaning. On my iPad I’ve been totally unable to use safari for about a week, just get the white screen with maybe the first couple of messages showing, can’t scroll, can’t click on anything, can’t go back. Chrome is better.

Edited

Not happened to me for 3-4 days now @KellyMumsnet So maybe it's fixed/resolved now? Thank you. Smile

OP posts:
mum11970 · 07/02/2025 20:03

Nope, not fixed. Mine froze just a minute ago and is often refreshing and jumping

lizzielizard · 08/02/2025 15:48

Sadly my fix only lasted a few hours and haven't had it back since.

diddl · 11/02/2025 14:38

This has just started happening to me.

In the middle of reading something & screen just goes white!

Comes back to the top of the page that I was reading when I refresh.

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