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Original poster

There seems to be a fault with me receiving e-mails from MNHQ - please advise

14 replies

onepieceoflollipop · 13/04/2008 19:43

I have logged in and just checked under "My Mumsnet" and my "Registration Details". There is a red note saying something along the lines of: that the e-mail address doesn't work and the last e-mail sent to me by MNHQ didn't work. (phrased much more professionally than that though)

I have checked the e-mail address which is fine. I haven't been getting the Round Up for several weeks. This is the only e-mail address I have used and never had problems at all, for example on the rare occasions I have reported posts or used CAT etc.

Please advise.

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MNHQ

JaneMumsnet · 14/04/2008 08:30

Oops, wrong login

MNHQ

JaneMumsnet · 14/04/2008 08:36

Only temporarily while they recruit a full-time bod to replace Tech (as if such a thing were possible!)

MNHQ

JaneMumsnet · 14/04/2008 08:40

Thank you Pan

2sugars, he had fled these shores for a wonderful new life in NYC (although he lurks - the lure of MN is toooo strroooong )

MNHQ

JaneMumsnet · 14/04/2008 08:50

Sobermow, can you email me too, please - [email protected]

MNHQ

JaneMumsnet · 14/04/2008 09:10

If you are emailing me, please could you put your MN name in the email, then I don't have to look you up

MNHQ

JaneMumsnet · 14/04/2008 09:29

hippipotami, you are always needed . I can't see why you're not getting it - have you checked your Spam? Some email providers just dump it before it even gets to you - we did have that problem with Hotmail (although that shouldn't affect you).

You can read it online here.

onepieceoflollipop, Sobernow, ProfYaffle, if you could email me I can confirm your email on the system.

lillypie - you're fixed.

Oggsfrog - your email is fine, it may be that you have a similar issue to hippi. I will chase this up with senior tech as well.

MNHQ

JaneMumsnet · 14/04/2008 10:33

There isn't a direct link THready, but click on my link below (you can bookmark that, it stays the same)

MNHQ

JaneMumsnet · 14/04/2008 10:39

Nope, that's the last one. Give her a break, she's writing a book!

MNHQ

JaneMumsnet · 14/04/2008 10:41

It might be Hotmail, Twig, it EATS the roundup for some reason.

MNHQ

JaneMumsnet · 14/04/2008 10:45

When did you stop getting it?

MNHQ

JaneMumsnet · 14/04/2008 10:50

Bog off No sorry WT, the roundup is a editorial thing, I am in the luxurious offices Tech shed . It's Easter, she has kids! She'll be doing one soon.

moon, do you want to email me please so I can check your email and then get rid of your red message!

MNHQ

JaneMumsnet · 14/04/2008 10:53

Good idea Aitch, I'll mention it

MNHQ

JaneMumsnet · 14/04/2008 10:54

Oh lord, I've just realised what I wrote.

It's not the LAST one EVER, it's just the last one she's written. Sorry, I should have put latest!

MNHQ

YetMoreTech · 14/04/2008 15:01

There has been no talk roundup since the 28th. So hopefully that takes care of a few of the people on this thread!

Yahoo have suddenly started deciding that Mumsnet newsletters might be spam, because of "complaints from users". The issue here is that the mail doesn't get put in a spam folder, it gets deferred, if we're lucky.

BTInternet, obviously a common ISP in the UK, uses Yahoo for all their mail handling, so Yahoo's policy change impacts all BTInternet email addresses too.

Lastly, hotmail are just really awkward. Best bet with them is for you to add Mumsnet.com to your list of acceptable senders.

Anybody else that isn't receiving email and doesn't fit in to any of those categories, please email as Jane has suggested.

We're continuously battling to overcome those hurdles, but in the meantime, please do use the URLs already given in order to read the various mailings that go out. We're going to start putting them in a more organised format so that you never need miss a thing.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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