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Original poster

Mobile site extremely slow

8 replies

JaneJeffer · 10/06/2024 23:03

It takes ages to load

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MNHQ

LilyMumsnet · 11/06/2024 15:28

Hi @JaneJeffer

Can we check what device and mobile browser you're using? Can you also let us know how many posts you're viewing per page, and if this is on all threads or just certain ones?

MNHQ

LilyMumsnet · 11/06/2024 16:39

Can you possibly send a screen recording of navigating the site so we can see what's happening and where it goes wrong? If you could send it over to [email protected], it would be really helpful.

MNHQ

LilyMumsnet · 11/06/2024 17:08

If you have another device, you can use it to film your other screen. Or there are free apps that can record your screen!

MNHQ

KellyMumsnet · 12/06/2024 09:45

Hi again @JaneJeffer . Don't worry - we know the screen recording can be tricky. If anyone else is able to capture this and email it in, that would be brilliant and might help us see where the problem is occurring. Thank you. Flowers

MNHQ

LilyMumsnet · 17/06/2024 19:19

We emailed back - there wasn't anything attached to the email so we weren't able to see the recording. We'd very much like to get this resolved for you, so if you can resend it we'll take a look.

MNHQ

KellyMumsnet · 19/06/2024 09:25

Hi again @JaneJeffer . The step by step on this site is quite good and clear. We'd try following that to clear cache and cookies. Drop us another line here if you're still having trouble though.

https://www.zdnet.com/article/how-to-clear-cache-on-iphone-and-why-you-should/

MNHQ

KellyMumsnet · 17/07/2024 10:46

Hi again @JaneJeffer .

Could we ask you to try changing your posts per page view to 25? We think that should make a difference, but let us know if there's no change. And can we also ask exactly which model of iPhone you're using? Thanks!

MNHQ

KellyMumsnet · 17/07/2024 12:05

Oh good news @JaneJeffer . Just shout if it crops up again.

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