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3 replies

emsiewill · 22/12/2023 13:59

I’ve been a premium member of MN since it was first offered during the pandemic, I was happy to chip in for a site that has been part of my life for over 20 years. I have never really received any tangible benefits from it - I like having no ads, but could live with them if I had to. Most of the product testing and offers are more suitable for people with children much younger than mine (26 & 24), but I understand that I am no longer really the demographic the site are targeting.

However, it is a bit annoying to see in the daily email from a couple of days ago that new subscribers are being offered 50% off and a luxury gift basket. I don’t recall being offered any kind of token as a “thank you” when my renewal time comes around (April). It feels a bit like (as with insurance renewal etc) the loyal users are being ignored in favour of new subscribers.

Just me? Or does anyone else feel the same?

BeckyAMumsnet · 24/12/2023 16:18

Hello @emsiewill we'd like to sincerely thank you for your support as a Premium member and for sharing your feedback here, which we will certainly discuss.

Can we first double-check that you're receiving Premium emails from us? We regularly have giveaways, competitions, and offers exclusively for Premium members as well as priority for all product tests, and details of these are included in the emails.

Our intention behind these new user offers is to encourage and welcome more MNers to Premium but we get your point about feeling left out. We're actively exploring ways to enhance the existing rewards and benefits for all Premium members. If you have any specific suggestions or preferences regarding the type of rewards you would find meaningful, please feel free to share them with us.

HebeMumsnet · 27/12/2023 11:43

Thanks @emsiewill. We'll pass this on. We really appreciate you taking the time to share your thoughts. If anything else occurs please do let us know. We're always up for improving the offering where we can and it's useful to know what would mean most to people.

BeckyAMumsnet · 09/04/2024 16:48

Hello @emsiewill we've looked into this and it was an oversight - so sorry. We're getting it sorted now.

Can we also check you're getting all the emails now too?

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