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Original poster

App causing phone to overheat

4 replies

QueenMabby · 26/11/2023 09:02

Hi @MumsnetHQ

Since yesterday the app is causing my phone to overheat.

App is slow to load, typing lags and my phone gets very hot.

I've run this app on my phone for ages. This started yesterday. It's only the Mumsnet app that is doing this.

Can someone look into it please? Thanks.

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MNHQ

LilyMumsnet · 08/12/2023 16:39

Hi all

Thanks for flagging this.

Please could we ask that you uninstall your apps? This will clear any memory saved. It will also mean that you're running the latest version when you re-download. After that, can you let us know if the issue resolves or stays the same?

MNHQ

HebeMumsnet · 13/12/2023 10:36

Hi @chimichangaz and others. If you've uninstalled the app and still having the overheating problem, could we ask you to share your battery usage and activity pages with us, as in the screenshots below?

And then could you also go to:
Settings -> Privacy & Security -> Analytics & Improvements -> Analytics Data and see if Mumsnet is listed in there please?

Thank you! Flowers

App causing phone to overheat
App causing phone to overheat
MNHQ

LilyMumsnet · 15/12/2023 15:58

Hello

Not yet - sorry about that. We'll post as soon as we have an update.

MNHQ

BeckyAMumsnet · 26/02/2024 10:48

Hi all - thanks to all who shared screenshots. For reference, it's useful for us to see: "Battery usage by app" and "Activity usage by app" from the same device.

Please also go to Settings -> Privacy & Security -> Analytics & Improvements -> Analytics Data and see if Mumsnet is listed.

If your device has recently had an iOS update, then there will also be a lot of background activity for a few days that can drain your battery faster.

This is something we've been unable to replicate on our side but we are continuing to investigate the issue. Any of the above info you're able to share with us is helpful. Thank you.

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