Active discussions

Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Talk

Back to thread
Original poster

Advert not loading so thread gets stuck

9 replies

bruffin · 25/08/2023 06:37

I use the mobile site on my phone (flip4)
In the last week or so an advert wont load , so all i get is a white screen with the word advertisement at the top and then i cant scroll down to the the next post. Think this is on either Chrome or Samsung search

Go to post
MNHQ

JoMumsnet · 25/08/2023 11:08

Hi @bruffin

Thanks for letting us know about this - it sounds really frustrating.

Obviously you can't tell us anything about the advert as it's just a blank space, but if you (or anyone else here) can let us know which thread it's happening on we'll do our best to track down this ad and get it sorted.

MNHQ

JoMumsnet · 25/08/2023 11:55

Thanks, bruffin - we're taking a closer look now.

MNHQ

JoMumsnet · 25/08/2023 13:30

Hi again @bruffin - can you let us know roughly how far down the page you were when the ad froze the screen? We're trying to work out which ad unit this one has come from.

MNHQ

JoMumsnet · 25/08/2023 13:31

@Cotswoldbee @SunnieShine @Theunamedcat @TookTheBook

and if anyone else has any info they can share, please do!

MNHQ

JoMumsnet · 25/08/2023 14:10

Thank you both. We're still investigating and will be back with an update as soon as we can.

In the meantime, thanks for bearing with us.

MNHQ

JoMumsnet · 25/08/2023 14:31

Thanks bruffin

Could you all please try clearing your cache and cookies? This should alleviate this issue for now (while we continue to monitor it).

Please let us know how you get on.

MNHQ

HebeMumsnet · 30/08/2023 13:14

Afternoon, everyone. Thanks for your patience with this. If anyone is able to get a screen recording of this happening and sending it to us that would be brilliant and might help us work out what's going on here.

If anyone having this issue could also let us know their:
Country of use
Browser (safari / chrome)
Phone model
Operating system.
that would also be helpful.

Thanks again. Flowers

MNHQ

LilyMumsnet · 31/08/2023 09:46

Hi all

If possible, could you follow the below instructions so we can see where the issue is?

Preparation

  1. Go to any web page in your browser and create new bookmark, save it somewhere so it's easy to find/click
  2. Once created, Right click the bookmark and select Edit
  3. Replace the URL with "javascript: googletag.openConsole()" Then save!
  4. You have now created your "Bad ads button"!
Take action
  1. You see a bad or broken ad on mumsnet site
  2. Locate and Left click the new bookmark
  3. Screenshot the ad with the Overlay (PC = Win+Shift+S // Mac = CMD+Shift+4)
  4. email it to [email protected]
MNHQ

JoMumsnet · 01/09/2023 11:47

Dropchain · 01/09/2023 07:44

Just letting you know this has stopped happening for me now. So whatever you did worked for me.

Thanks for letting us know, @Dropchain - we're glad the site's working smoothly for you again.

If anyone else is still having problems today, please let us know (do also take a look at Hebe and Lily's most recent posts).

Watch this thread for updates

Tap "Watch" to get all the latest updates

End of posts

There are no more MNHQ posts on this thread

Back to thread