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Original poster

The pop up for "my feed"

12 replies

EmmaEmerald · 23/06/2023 20:17

When will this go away please?

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MNHQ

YetAnotherBeckyMumsnet · 24/06/2023 12:39

Hello, everyone. You should only see it one time in one session on the site and will not see it after that. You also wont see it if you have visited feed before. If you're using a private/incognito browser or have cleared your cookies then you will see it in your next session.

As always, please let us know if there's any issues and we'll take a look.

MNHQ

YetAnotherBeckyMumsnet · 24/06/2023 13:00

You're welcome, @waterlego FYI we check Site Stuff regularly every day and so if you have a question for us, here is a good place to ask!

MNHQ

LilyMumsnet · 05/07/2023 16:20

Can we just check if you're using incognito to access the site?

MNHQ

LilyMumsnet · 05/07/2023 17:11

Salacia · 05/07/2023 17:00

Not using incognito and it comes up on every bloody page I open.

Can we ask what device and browser you're using? (and anyone else who hasn't mentioned this).

MNHQ

LilyMumsnet · 06/07/2023 11:27

Thanks so much for all of the extra information - we will be back with an update as soon as possible!

MNHQ

JoMumsnet · 07/07/2023 12:06

Hi all, thanks for bearing with us. We're sorry this pop-up has been causing problems for many of you. We've put in a fix now so this should be resolved, but please let us know if it's still cropping up.

MNHQ

JoMumsnet · 07/07/2023 13:38

Thanks for your feedback - we're sorry to hear this is still causing problems for several of you. Could we please ask you to try clearing your browser cache / data to see if that resolves things?

MNHQ

LilyMumsnet · 07/07/2023 16:13

Hi again everyone

Thanks for your patience here - we know this has been a real PITA.
We've released a fix now and so we're really hopeful that it's all sorted now. Of course, do let us know if this isn't the case.

MNHQ

HebeMumsnet · 12/07/2023 09:32

Hi again @PurpleParrotfish. Thanks for letting us know. Can we ask how regularly you're seeing it now? And have you cleared cookies? Also - you aren't using an incognito browser are you?

MNHQ

HebeMumsnet · 17/07/2023 10:36

Morning, everyone. Just popping in to let you know that this pop-up should disappear from today. If you have any further issues, do try clearing your cookies first, but don't hesitate to give us a shout. Hopefully it shouldn't be a problem any more though. Thanks for your patience with this. Flowers

MNHQ

JoMumsnet · 28/07/2023 11:24

Hi @Katrinawaves - re the cookie consent box, can we just check that you're not using incognito or private browser mode? If so, this will always prompt a consent box, as it needs to drop a cookie that tells our browser if you've already accepted or not. Switching out of incognito mode should solve this.

(We know you said earlier on the thread that you're not using incognito mode, but that was several weeks back so we just thought we'd double check).

MNHQ

JoMumsnet · 28/07/2023 11:28

Oh that's good, thanks for letting us know. Please post again here if it crops up again.

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