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ad covering screen

8 replies

Nimbostratus100 · 09/03/2023 19:45

This ad covers the whole screen, and I can just about nearly see one line of Mumsnet beneath it, and I have to turn off and turn on again to clear the screen

ad covering screen
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MNHQ

JoMumsnet · 10/03/2023 09:20

Hi @Nimbostratus100 - thanks for flagging this to us. We can see that you're using the mobile site. Can you please let us know which device you're using?

And the same for everyone else who's seeing this advert - it would really help if you can let us know the device and the version of the site you're using. And if anyone's able to grab the URL of the advert, that would be a big help. We're looking into this now but any further info you can give will speed up the process.

Thanks in advance.

MNHQ

JoMumsnet · 10/03/2023 11:30

Thanks, both. If it appears again, please let us know. It helps if you can tell us which thread you were on at the time as well.

MNHQ

JoMumsnet · 10/03/2023 13:03

Thanks so much, @BellaTheDarkOverlord - we're checking this out now.

MNHQ

LilyMumsnet · 10/03/2023 14:39

Thanks so much everyone - this is really helpful.

MNHQ

LilyMumsnet · 10/03/2023 15:53

Hi again

If this is still an issue for you, please could we ask that you clear your cookies/cache? We are hopeful that this will resolve it, but please let us know either way.

MNHQ

JoMumsnet · 13/03/2023 06:52

Hi everyone,

We're incredibly sorry that these ads have been causing so much disruption. We're grateful to everyone who's provided screenshots and URLs and we're hoping to have an update (and a resolution) very soon. Please bear with us for a short while longer.

MNHQ

JoMumsnet · 13/03/2023 11:55

Hi again,

Just to let you know that this issue should be fixed by now. We're sorry again for all the disruption these ads have caused.

Hopefully that's an end to it but please post here if you're still seeing any of these ads. Thanks again for your patience while we sorted this.

MNHQ

LilyMumsnet · 14/03/2023 18:35

Hi folks

We really think this is fixed now - but please let us know if you have any further issues.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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