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Original poster

Search not working

9 replies

AutisticLegoLover · 21/01/2023 09:14

If I search for a user it comes up with no results. Is this deliberate or a glitch? Thank you.

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MNHQ

YetAnotherBeckyMumsnet · 21/01/2023 15:12

Oh dear @AutisticLegoLover that's annoying. Search by user is working for us - are you searching within a specific date range?

MNHQ

YetAnotherBeckyMumsnet · 21/01/2023 15:46

Thanks, both. If it's not too much trouble, could you please take a screenshot of what you're seeing when you search and send to [email protected]?

MNHQ

HebeMumsnet · 23/01/2023 10:09

Thanks for the information, everyone. If anyone is able to get a screenshot of what happens when you do a user search and can post it here, that would be really helpful, too. Thank you. Flowers

MNHQ

LilyMumsnet · 23/01/2023 15:52

Hi all

We're looking into this now.

Please can you continue to let us know what browsers and devices you're using to access the site?

MNHQ

LilyMumsnet · 23/01/2023 16:10

If anyone is able, please do send a screen recording over to [email protected] referencing this thread - it would be a big help in replicating the issue.

MNHQ

LilyMumsnet · 27/01/2023 15:12

myrtleWilson · 26/01/2023 19:13

Still having same issue

Please can you send a screen recording over to [email protected] referencing this thread - it would be a big help in replicating the issue.

MNHQ

LilyMumsnet · 27/01/2023 19:35

Hello

Apologies all - we don't need a video.
We're looking at this now and we will update when we have more information.

MNHQ

HebeMumsnet · 30/01/2023 12:36

Afternoon, everyone. And thanks for your patience on this. We are still looking at this issue - it's not an easy fix unfortunately and there's a lot of user feedback that we need to go through. So we are on it, but a fix isn't going to be immediately imminent to be honest.

Until it's sorted, the best place to do username searches is in advanced search because there's a specific field to enter usernames so it's more accurate than filtering, and the main search also doesn't search all posts - it only searches thread titles and opening posts.

Hopefully that helps a bit in the meantime. We'll post in Site Stuff as soon as there's any update.

MNHQ

HopeMumsnet · 15/02/2023 08:10

Hello there,
Sadly right now we can only continue to apologise and confirm that it's on the list of fixes. It's frustrating, but you will hear back as soon as we have something. Thanks for the examples, hopefully that will be useful, and apologies again.

Watch this thread for updates

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