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Original poster

Scam diversions/pop-ups

12 replies

Georgyporky · 11/01/2023 18:14

When on MN, I keep getting diverted to a website telling me that my McAfee sub has expired, & click on the link to renew.

I do use McAfee, but it has not expired.

I ONLY get this on MN , despite having c.20 other windows open.
Anyone else get this scam via MN ?

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MNHQ

LilyMumsnet · 11/01/2023 20:58

Hi OP

Can you let us know what device and browser you're using, and provide a screenshot? We're keen to investigate.

MNHQ

LilyMumsnet · 12/01/2023 10:19

Hi

Can someone provide us a screenshot of where the site is taking you, and let us know where on Mumsnet you are when this happens?

MNHQ

LilyMumsnet · 12/01/2023 15:47

Thanks all, please can you let us know where you are on the site when this happens?

MNHQ

LilyMumsnet · 12/01/2023 16:58

We're looking into this now and will have it sorted as soon as possible. Flowers

MNHQ

LilyMumsnet · 13/01/2023 14:44

Thanks so much everyone.
We're really sorry for the inconvenience this is causing and will have it sorted ASAP.

MNHQ

LilyMumsnet · 16/01/2023 14:31

Hi all

Thank you for all of the information provided on this thread - we are still investigating but it's our priority to have it resolved ASAP. We will post when we have an update. Flowers

MNHQ

JoMumsnet · 17/01/2023 12:03

Thanks again for your patience. We're still looking into this but in the meantime please continue to list or screenshot what you're seeing, and the device and version of the site you're using.

MNHQ

LilyMumsnet · 18/01/2023 16:29

Hi all

We haven't got an update yet as we are still investigating - sorry about that.
Can we ask, has anyone tried clearing their cache - and if not, would you be able to give it a go?

MNHQ

LilyMumsnet · 18/01/2023 16:30

Also, we know this is a tricky one, but if anyone happens to catch a screen recording of it happening then please email it over to [email protected].

We're having a difficult time replicating, so this would be a big help.

MNHQ

LilyMumsnet · 19/01/2023 09:47

Thanks all.

Please keep us updated.

MNHQ

JoMumsnet · 20/01/2023 12:37

JenniferBarkley · 19/01/2023 23:06

I've done a screen recording. Let me know how to send it on.

Thanks @JenniferBarkley - you should be able to send it to us an attachment in an email. If you mail us at [email protected] we'll take a look.

And thanks to everyone else for the screenshots and links (and for bearing with us while we try to resolve this).

MNHQ

LilyMumsnet · 24/01/2023 21:53

Hi @CherrySocks we're sorry to hear this - the issue should now be sorted. We're going to take another look but can you please upload a screenshot and let us know what device and browser you're using to access the site? Flowers

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