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Original poster

For the love of God

15 replies

SerendipityJane · 21/12/2022 13:03

please removed whatever script you have decided to put in place on AIBU, Chat and Brexit topics. It's choking typing to be 1/10th speed and making it nigh on impossible to type with any speed.

I'd guess it's part of a "bright idea" connected with similar threads. But it's shit and sub optimal.

Maybe get some grown up testers ? Because the kids missed this one.

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MNHQ

MattTech · 21/12/2022 13:08

Hi @SerendipityJane

I'm sorry that there appears to be some issues on those particular topics for you.

In order for me to take a look at this, could you please let me know which device you're using? If you're using the website, could you also please let me know which browser you're using, and if you're using the app can you please let me know the version number of the app.

Thanks

MNHQ

MattTech · 21/12/2022 13:17

Thanks @SerendipityJane

What device are you using? Could you also let me know how much memory is installed in the computer please?

You can find out how much memory is installed by following the steps here: www.avast.com/c-how-to-check-ram-memory

Thanks

MNHQ

MattTech · 21/12/2022 13:25

Newwardrobe · 21/12/2022 13:22

Thanks, @Newwardrobe

The poster of that post has used a backtick instead of an apostrophe.

Surrounding words with backticks will make the font look monospaced like this.

That's an intended method of formatting things in posts which is useful in some topics.

MNHQ

MattTech · 21/12/2022 13:28

SerendipityJane · 21/12/2022 13:24

Currently running with 16G, but it did it on a 32G machine too.

I know shit script when I see it.

Thanks, @SerendipityJane

No scripts have been added to the site for a while, so if you've suddenly started seeing this then it is something else.

I noticed your per page settings are currently set to show All posts at once. Could you please try changing that to 25 posts per page and let me know if that resolves the issue for you?

Thanks

MNHQ

CarolineMumsnet · 29/12/2022 10:57

Sorry you've been left without an update here and thanks for all the information shared. It looks like this is now a problem on any longer thread and not just Brexit, AIBU and chat. If I've got that wrong, let us know. In the meantime, I'm just checking where we are with this.

MNHQ

LilyMumsnet · 30/12/2022 16:06

PearPickingPorky · 29/12/2022 19:05

I am having all of these problems too: lagging typing and deleting, unable to scroll, blank when it does scroll, screen freezing, unable to load, pages crashing.

It's completely unusable.

I am using Android phone and have tried three browsers now (thinking the problem was me), Chrome, Duck Duck Go, and the Samsung browser.

Hi Pear (and everyone) still having issues.

We're so sorry the site is causing issues. You may have heard this before, but can we check you have tried clearing your cache and cookies, are viewing 25 posts per page and that your browser/app is up to date? Flowers

MNHQ

MattTech · 06/01/2023 10:50

@AuntieStella Can I ask what device you're on please? The ColorWatcher.exe is generally installed on Lenovo X1 Tablets and is provided by Lenovo.

MNHQ

MattTech · 06/01/2023 13:25

@SerendipityJane Would you be willing to jump on a call with me to discuss the problems you're having?

I'd like to understand exactly what you're seeing because I haven't been able to replicate the issues you mention.

MNHQ

MattTech · 06/01/2023 13:28

blueshoes · 06/01/2023 13:24

MN, are you under a DDOS attack over the last few days?

Hi @blueshoes

There is no DDoS attack happening. There is nothing nefarious going on here.

Thanks

MNHQ

LilyMumsnet · 12/01/2023 10:18

Hi all

We understand that this is frustrating but the only way to combat this at this moment in time, is to view less posts per page. We're still very much aware of the issue and looking into what's happening - so in the meantime, this is a workaround.

MNHQ

LilyMumsnet · 01/02/2023 17:23

Hi all

We know this is an issue that many of you are frustrated with, and so we wanted to give you a more detailed response explaining where we're currently at with this.

We can absolutely assure you that we are in the process of trying fixing this. But it’s proving to be more complicated than it appears.

When you view 1,000 posts per page, it shows x40 more data compared to just 25 posts per page. This extra information along with other features added since Talk transformation can be too much for some devices, causing them to crash.
We know this isn’t the perfect solution by any means, but 25 posts per page is the best solution we have right now.

We're working with a third party to try to resolve the problem as a priority but truthfully we don't know how long it will take to find a solution at this point.

MNHQ

MattTech · 02/02/2023 15:22

@partypeople Thanks for posting.

We're absolutely aware that it's a MN site issue and not a device issue. But the problem only affects some devices, depending on their specs and how the site is being used.

We're actively trying to fix the issue so that it works on all devices, and for all use-cases, but the challenges involved with that aren't straightforward as the issue is with a 3rd-party system.

You're absolutely right that viewing 1,000 posts per page also showed 40x more data on the previous site, so I wanted to explain why that wasn't a problem and it now is.

On both the old site and the new site, pages with 1,000 posts visible took longer to load because, as you would expect, it takes more time to retrieve 1,000 posts than 25 posts and more time to display them in a browser.

The previous site had much less interactivity on-page. For example, the posting box for messages on the new site has buttons to mention people, add emoji, format text and there are more options for uploading images etc. There are also more interactions on individual posts.

All of this uses more memory, but this doesn't ordinarily cause any problems.

Unfortunately, due to a problem with a 3rd party system, as pages are open for any length of time, the memory usage increases and ultimately the browser forces the page to either crash or reload.

This is why the problem is happening.

We're actively working with the 3rd-party and exploring alternatives to resolve the problem but this is going to take some time.

I can assure you that we're doing everything we can and we'll update as often as we have new information to share.

Thanks 😃

MNHQ

MattTech · 02/02/2023 17:29

@partypeople No problem at all.

It's been a really tricky issue to track down in all honesty!

Because it most often affects users who are viewing 1,000 posts per page and because of the nature of the problem, moving to fewer posts per page can often (although not always) reduce the problem significantly.

The reason for that is when viewing 25 posts per page, you generally stay on the page for less time before clicking through to the next page - which in turn resets the memory usage and starts the cycle over again. This, in most cases, stops the problem before it crashes the browser tab because you've already moved on to the next page of a thread.

I agree - our communication could have been clearer on this and it's something we're talking about internally.

I also appreciate how frustrating it is to have the same questions (predictably!) asked when there's an issue.

Because of the number of devices, browsers and settings in use we can't test everything on all possible combinations, so if we can see a pattern that people using Device X with Browser Y with setting Z are having the problem it helps us narrow our focus for isolating the root cause.

That hopefully helps to explain why these are the first things we usually ask; if multiple people are having the same problem and everyone is using the same combination, we can narrow our focus to replicate it.

The good news is that we have a new fix to test which we're aiming to release early next week. We hope that it will resolve the problem for the majority of users experiencing it but will update as soon as that has gone live.

Thanks again for your patience with this 😃

MNHQ

MattTech · 13/02/2023 10:15

Hi all...

We released a couple of changes to the site on Tuesday and Wednesday last week which should hopefully have improved the experience. It seems like some people (@noodlezoodle, @Blooboo, @partypeople, @WhoNeedsSleepNotISaidMyBody and @DuplicateUserName) are seeing an improvement which is great to hear.

We didn't post an update before now because we wanted to monitor the effects of the changes last week 😃

@WhoNeedsSleepNotISaidMyBody I know the auto capitalisation thing is pretty frustrating. Unfortunately, it's not an easy thing to fix as it's caused by a 3rd-party component in the text editor on site. I can assure you we're constantly looking into it, and we're also looking at alternatives - so hopefully we'll have more news for you soon.

If anyone is still experiencing the problems with the pages crashing we'd really like to know about it and, if possible, get on a call to see what you're experiencing.

Thanks so much for your patience on this - it's really appreciated.

MNHQ

MattTech · 17/02/2023 08:55

Really glad to see that the fix is holding up well for you all!

Thank you so much for all of your patience whilst we got this resolved 😃

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