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Original poster

Big paragraphs appearing when I try to reply to threads

19 replies

rubydoobydoo · 24/11/2022 17:07

I'm using the browser on a Samsung phone and getting a weird thing - if it happens here I'll leave it so you can see what I mean! Big spaces are appearing at the bottom of posts, like when a cat stands on the enter key. And paragraphs are jumping apart

by themselves and the cursor skips around.

It's not happening on any other sites so definitely not my phone - just had to abandon a post entirely as it was "skipping" so much it became completely unresponsive!

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MNHQ

LilyMumsnet · 24/11/2022 17:14

Hi OP

This sounds really frustrating!
We're keen to look into it for you.

First thing is - can we suggest clearing your cache/Mumsnet cookies? This tends to resolve many issues so it's worth trying. Let us know how you get on.

MNHQ

JoMumsnet · 25/11/2022 10:58

Hi @rubydoobydoo - sorry to hear that didn't work. Are you able to post a screenshot so we can see what's going on?

Thanks in advance.

MNHQ

FlissMumsnet · 27/11/2022 21:36

Sorry to hear this is happening to you too BinturongsSmellOfPopcorn

we're trying to figure out a fix for this so please bear with us.

MNHQ

HebeMumsnet · 28/11/2022 11:56

Hi again @rubydoobydoo and others. It does sound like this might be an issue with the Samsung browser. We've not been able to replicate it anywhere else.

Would you mind trying it on Chrome on your Samsung phone and seeing if that's any better?

And if anyone else is having this issue but not on Samsung, please do let us know what device and browser you're using.

MNHQ

LilyMumsnet · 28/11/2022 18:10

BinturongsSmellOfPopcorn · 28/11/2022 12:06

I don't think I can. Chrome boots me over to the app.

It's a massive faff, we know, but could you uninstall the app temporarily?

MNHQ

LilyMumsnet · 28/11/2022 20:28

Thanks for trying - we'll keep trying to replicate. Flowers

MNHQ

LilyMumsnet · 01/12/2022 11:44

Hi all

Can we double check a few details -

Which device are you using? (i.e. Samsung Galaxy S10 etc)

What Android version are you using? You should be able to find this in your device’s settings

What version of Samsung Internet are you using? You should be able to find this in Samsung Internet if you open the app, head to settings and select ’About Samsung Internet'.

MNHQ

LilyMumsnet · 02/12/2022 16:17

Thank you so much - we will update ASAP.

MNHQ

HebeMumsnet · 05/12/2022 12:03

Morning, everyone. We're still looking at this but we think it might well be to do with certain browsers, particularly Samsung's own browser. Could anyone having this issue try using Chrome on their Samsung device instead and see how that goes?

MNHQ

JoMumsnet · 09/12/2022 10:49

@BinturongsSmellOfPopcorn - thanks for testing things out. We're glad you've got your emojis back at least, but we're sorry that the paragraph problem still exists on the Samsung browser.

@rubydoobydoo - are things still the same for you, too?

MNHQ

JoMumsnet · 09/12/2022 11:03

Oh that's a pain. Thanks for checking, @rubydoobydoo - we'll see if there's anything else we can suggest.

MNHQ

HebeMumsnet · 19/12/2022 11:24

Thanks for your patience with this, everyone. We're still looking into it. In the meantime, if anyone arriving here with the same problem could let us know what device and browser (as well as which version) you're using. If you're able to get a video of what's happening, too, that would also be really helpful.

We'll be back with an update as soon as there's any more news.

MNHQ

HebeMumsnet · 21/12/2022 11:28

No good news just yet, we're afraid. But a couple of suggestions for 'in the meantime'.

  1. If you've not yet tried using different browsers, that might be worth a go. It's looking like this is mostly (but not exclusively) happening on Samsung browsers so trying Chrome or Safari etc <might> make a difference.
  2. If you're not using the app, it's worth trying that rather than the mobile site or desktop site.

We'll update as soon as there's any more news.

MNHQ

CarolineMumsnet · 29/12/2022 11:18

Thanks for trying and for letting us know, Binturongs. We are still working away on this and will keep you updated here.

MNHQ

LilyMumsnet · 10/01/2023 15:43

Hi all

We're really sorry but we don't yet have an update in regards to this issue - we will post as soon as we do.

MNHQ

LilyMumsnet · 01/02/2023 21:13

Hi all

Can we ask - how many posts per page are you viewing?

MNHQ

LilyMumsnet · 02/02/2023 13:25

Hi all

We're really sorry but we don't yet have an update for this one.
If it's causing big issues in the meantime, please could you try posting from a different browser? And let us know if it works/doesn't?

MNHQ

LilyMumsnet · 09/02/2023 09:04

007DoubleOSeven · 05/02/2023 11:59

@LilyMumsnet have you gone to Samsung with this problem? I saw a post on a different site which suggested they were also having issues and it might be an issue with Samsung?

Can we ask where you saw this? Flowers

MNHQ

LilyMumsnet · 10/02/2023 15:35

Sorry everyone - it's no secret that we were struggling to replicate this one.
Huge thank you to @BelleHathor if this has sorted the issue for some folk.
We're very grateful for your sleuthing of the issue and sharing a possible fix. Flowers

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