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MNHQ

Cookie consent - an update

9 replies

YetAnotherBeckyMumsnet · 31/08/2022 10:22

Hi everyone.

Just a quick heads-up let you know that we’re updating our cookie consent tool today, which means you’ll be asked to re-consent when you click on the site. This should all be pretty straightforward but if you experience any issues, please let us know on this thread.

Thanks all.

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MNHQ

DawnMumsnet · 02/09/2022 11:52

Thanks for re-posting our message, @Waystation

Here is it again - (if we post, it shows up in blue so hopefully everyone will see it)

If you follow the instructions below the consent pop-up should stop appearing once you've reselected your preferences.

iPhone & iPad
Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

Please let us know if anyone's still having problems with this.

MNHQ

DawnMumsnet · 02/09/2022 14:42

Thanks for letting us know, @Mybeautifulfriend22

MNHQ

DawnMumsnet · 02/09/2022 14:45

@GingerAndLemonn - here are the instructions for Chrome:

Computer - Delete specific cookies

On your computer, open Chrome
At the top right, click More ⋮ > Settings
Click Privacy and security
Cookies and other site data
Click See all site data and permissions
At the top right, search for Mumsnet
To the right of the site, click Remove
To confirm, click Clear.

Android - Delete specific cookies

On your Android phone or tablet, open the Chrome app
Visit Mumsnet.com
To the right of the address bar, tap More ⋮ > Info > Cookies.
Next to the number of cookies in use, tap Delete

iPhone &iPad - Clear all cookies

On your iPhone or iPad, open the Chrome app
At the bottom right, tap More ⋮ > Settings
Tap Privacy > Clear Browsing Data.
Tick Cookies, Site Data. Untick the other items.
Tap Clear Browsing Data > Clear Browsing Data.
Tap Done.

MNHQ

DawnMumsnet · 02/09/2022 16:02

GingerAndLemonn · 02/09/2022 14:48

Yes that’s worked Thankyou

Glad to hear it. Smile

MNHQ

LilyMumsnet · 02/09/2022 18:11

Soubriquet · 02/09/2022 17:51

I’ve done what you’ve asked and it’s still doing it

What device and browser are you on @Soubriquet?

MNHQ

LilyMumsnet · 02/09/2022 18:40

Let us know if it comes back.

MNHQ

HebeMumsnet · 14/09/2022 10:32

Good news @Dontsparethehorses

For others still having this issue, apologies if you've already done this, but as well following the instructions for reselcting your preferences, have you also made sure you've updated your browser? That seems to be having a positive effect, too.

A combination of one or both of those things is fixing the issue for most people but we're still looking into this for those of you who have done both those things and are still getting the consent pop-ups regularly and will update as soon as there's any news. Thanks again for your patience. Flowers

MNHQ

LilyMumsnet · 15/09/2022 09:28

Rasin · 15/09/2022 08:13

I am getting the request for consent on every single new page that I click. It is making me want to leave mumsnet! Or at least for the foreseeable. Each and every new page gets the box consent. Each time I accept the cookies. It is REALLY bad, like a bug!

We're so sorry about this - can we check that you've updated your browser?

MNHQ

AmeliaPMumsnet · 16/09/2022 16:52

Hi all,

Thanks so much for your patience. We found the issue that was causing you to see the consent pop up on every page and we’ve now deployed a fix.

Could you all try refreshing your page or opening Mumsnet in a new tab? This should sort it out for you. If you’re still having issues, can you please try clearing your Mumsnet cookies one more time following the instructions below for your browser:

iPhone & iPad - Chrome

On your iPhone or iPad, open the Chrome app
At the bottom right, tap More ⋮ > Settings
Tap Privacy > Clear Browsing Data.
Tick Cookies, Site Data. Untick the other items.
Tap Clear Browsing Data > Clear Browsing Data.
Tap Done.

Macbook - Safari

Open Safari
Go to the Safari dropdown at the top of the screen
Select Preferences
Head to the Privacy section
Select the Manage Website Data... button
Type Mumsnet into the search box
Click Mumsnet
Select the Remove button
Select Done

iPhone & iPad - Safari

Navigate to your settings
Click on Safari
Scroll to the bottom and choose Advanced
Click on Website Data
Type Mumsnet into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

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