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Meet the Other Phone. A phone that grows with your child.
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netto · 07/05/2022 12:39
Can you only use the private messaging facility if both sender and recipient are Premium members? Thanks
YetAnotherBeckyMumsnet · 07/05/2022 13:10
Hi @netto as previous posters have said, anyone can PM another user. Are you having difficulties sending a private message? Let us know.
YetAnotherBeckyMumsnet · 07/05/2022 17:27
Hi @netto - would you like to get in touch with us at [email protected]? We can investigate further off the boards. From what we can see, your last PM was sent on April 27th.
YetAnotherBeckyMumsnet · 07/05/2022 17:29
@donewithitreally I know that it was on a list at one stage - but I'll double check where this is at and get back to you.
LilyMumsnet · 04/07/2022 18:24
ThumbWitchesAbroad · 11/06/2022 09:27
Just got a notification that I have 2 PMs. Went to My Private Messages (not a premium member) and I can only see messages I have sent to others, with no option anywhere to switch to messages sent to me. I therefore can't answer the PM I've been sent, because I can't see them!
Hello, this should be fixed now!
It was a broken notification. If you're still seeing it, please can you check all of your inbox for anything that may be unopened?
LilyMumsnet · 04/07/2022 18:27
ThumbWitchesAbroad · 04/07/2022 14:07
Good to know that in the 3-4 weeks since I've been avoiding MN because it's so shit at the moment, nothing has improved. I still can't see who my PMs are from and the only thing I see when I access the PMs are ones I have sent, with no option to switch to incoming messages.
Do you plan on dealing with this any time soon, @MNHQ?
Very much so!
We're releasing lots of fixes and updates and we're working really hard to get everything sorted.
Deletion messages and new search are coming and we're investigating the site crashes at the moment, and hoping to get to the bottom of it really soon.
We're really sorry to hear you've been avoiding Mumsnet. If you want to see if we can help, please do email us on [email protected].
JoMumsnet · 05/07/2022 09:42
Hi @ThumbWitchesAbroad - thanks very much for posting the screenshot.
I've just sent you a PM. Can you please let us know if you get a notification and if you can view it? If you're able to reply to the PM as well as on here, that would be great.
Can you also please let us know which browser you're using?
Thanks in advance.
JoMumsnet · 05/07/2022 11:04
Just to add to the above, what you're seeing in that screenshot is your inbox, so if someone sends you a new message, that's where it will appear (with a red dot to show it's not yet been read).
We've changed the format of PMs so they're no longer like an old style email system where you have a separate sent and receive box and more like text on a smartphone, where you see 'conversations'. This means you'll see both sides of the conversation with each username that you're messaging.
If you click on any of those old messages in your inbox, hopefully you'll be able to see what we mean.
JoMumsnet · 05/07/2022 11:32
Thanks @ThumbWitchesAbroad - we're glad you found the old messages (I've also just found a rogue one from 7 years ago!) We explained a bit more about these old PM notifications on this recent thread, by the way.
From now on, any new messages should appear at the top of the box, complete with red dot. And hopefully the new format will become second nature in time (for all of us!)
LilyMumsnet · 05/07/2022 15:38
SquirrelSoShiny · 05/07/2022 12:21
Can you please let them show up on phone app?
We don't have a time scale for this at the moment but it's definitely something we want to implement!
Tap "Watch" to get all the latest updates
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