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Original poster

Website continually crashing on mobile device?

27 replies

ShirleyPhallus · 13/10/2021 12:43

I’m using IOS and pretty much every day now, MN will scroll for a while but then just stop half way through the page, nothing else loads, it stops on loading and I can’t click any of the buttons on the bottom nav.

All other websites work fine. Any ideas @MNHQ?

Website continually crashing on mobile device?
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MNHQ

CarolineMumsnet · 16/10/2021 18:09

Sorry we look to have left you talking amongst yourselves about this for a while Blush.

It looks like this happening across a range of devices. While we look into what's happening here, could you let us know if you are on the app, web or mobile site?

Also, is it always when you get to an ad that it freezes or is sometimes freezing without an ad?

Thank you!

MNHQ

MillieMumsnet · 16/10/2021 20:44

Hello everyone, we are looking into this now.
Can you let us know the exact device you are using and the browser and if it's a specific advert and if it happens every time or sometimes.

If you can can capture a screen record or any further screenshots that will really help us to get to the bottom of what's going on.

MNHQ

MillieMumsnet · 16/10/2021 22:44

Thank you for adding the screen shot and info. We are still looking into this so do share any further screenshots or explanations of what’s happening here.

MNHQ

CarolineMumsnet · 17/10/2021 10:15

Thank you for all this info. We're investigating now.. If anything changes in the meantime then do let us know.

MNHQ

CarolineMumsnet · 17/10/2021 14:09

Hey Bexlily Can you let us know if you were able to scroll past that blank Ad once it had popped up? Thank you

MNHQ

JoMumsnet · 18/10/2021 12:26

We're so sorry these ads are still causing problems.

We blocked the Northern Rail ads yesterday evening but it appears some are still getting through. Please bear with us; we'll try to get this resolved as soon as we can.

MNHQ

JoMumsnet · 18/10/2021 15:38

Thanks for posting that screenshot, @tiredvommachineasaurus (and sorry!)

Can you please let us know which browser you're using?

MNHQ

JoMumsnet · 18/10/2021 15:41

Just checking @AnyFucker - are you still seeing the NR ads this afternoon? We know you're on iPhone/Safari - we're just trying to work out how and where they're getting through.

MNHQ

JoMumsnet · 18/10/2021 17:33

Hi again,

Thanks for bearing with us. Hopefully we've now blocked all of these ads but if you're still seeing them, can you please try clearing your cache.

If you don't know how to clear your cache, you can find instructions on how to do it here.

And of course, if they're still showing up after you've done this, please let us know. Thanks in advance.

MNHQ

JoMumsnet · 18/10/2021 17:34

@AnyFucker

Hi Jo. Haven’t been on my phone much since I posted this morning. Will let you know if it happens again.
Thanks. We'll be keeping an eye on the thread.
MNHQ

JoMumsnet · 18/10/2021 17:36

@sluj

Crashing for me too. Android phone using chrome. The message eventually comes up "chrome not responding " though every other website works fine, cleared the cache etc
Sorry to hear this, @sluj.

Can you please let us know if this is still happening now all the ad blocks are in place?

MNHQ

soniamumsnet · 19/10/2021 13:14

Hi @Beamur sorry to hear you've had problems. Please can you clear the cache and let us know if this is still happening? Flowers

MNHQ

soniamumsnet · 19/10/2021 13:31

Thanks @HoardingSamphireSaurus there were temporary problems which we've sorted out now. Flowers

MNHQ

soniamumsnet · 19/10/2021 13:38

Hi @Bluebubbletrouble thanks for reporting this. It should be all sorted now, so please hit refresh. Please give us a shout if you need any more help with anything. Flowers

MNHQ

LilyMumsnet · 21/10/2021 10:31

Hi folks

Can you confirm that you've cleared your cache?

MNHQ

CarolineMumsnet · 24/10/2021 11:40

Hey Youngatheart00

Thanks for letting us know about this and sorry it's still being glitchy for you. If clearing caches and closing browser didn't resolve the issues can you let us know? In the meantime, we'll keep an eye here to see if this is still a wider problem.

Flowers
MNHQ

soniamumsnet · 28/10/2021 10:55

Hi @Rowgtfc72 thanks for reporting this. Please can you try clearing the cache and closing the browser. Give us a shout if you're still having problems. Flowers

MNHQ

soniamumsnet · 29/10/2021 12:13

Hi @Tangofandango and @sluj thanks for these reports - we're taking another look into this now. Flowers

MNHQ

KimMumsnet · 30/10/2021 16:55

Thanks for your patience with this - we are trying to get to the bottom of it at the moment.

MNHQ

soniamumsnet · 05/11/2021 15:15

Hi @sluj @Firstinlastout @SusannaRowan thanks for these reports and sorry this is causing problems. We're looking into this now. Also, if you are able to provide a screenshot, it would be really helpful. Flowers

MNHQ

soniamumsnet · 05/11/2021 15:28

Thanks @grapewine. We're taking a look into this now. Any screenshots would be useful. Thanks for being patient! Flowers

MNHQ

JoMumsnet · 06/11/2021 12:19

Thanks for the screenshot, @SusannaRowan. We're sorry this is still happening for many of you. We're still looking into this and will be back as soon as we have an update.

MNHQ

soniamumsnet · 09/11/2021 13:04

Thanks for this screenshot @goodwinter and sorry you've been having problems. We're investigating this now and will keep you posted. Flowers

MNHQ

soniamumsnet · 09/11/2021 14:33

Hi - thanks for these reports. @goodwinter Please can you tell us what happens if you click on the 'close' button? Does it still freeze the page?

Also, if you can provide the url it would be really helpful! If you turn your phone/device to airplane mode or turn off the connection, and then click on the ad, this will show the URL which you can copy and paste without actually opening the webpage.
Flowers

MNHQ

soniamumsnet · 09/11/2021 16:25

Thanks @DobbyTheHouseElk that's really useful and glad to hear the ironing is getting some attention!

By the way, please can you tell us what happens if you click on the 'close' button? Does it still freeze the page?

When you next see an ad, if you could provide the url it would be really helpful! If you turn your phone/device to airplane mode or turn off the connection, and then click on the ad, this will show the URL which you can copy and paste without actually opening the webpage.

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