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13 replies

NowWeAreSuckingDieselFella · 05/08/2021 09:43

I just got a notification email saying I had been mentioned in a post but I couldn't see it at first. It appears to only show depending on whether or not you've clicked show older posts. Examples attached!

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MNHQ

soniamumsnet · 05/08/2021 10:22

Hi @NowWeAreSuckingDieselFella thanks for flagging this. Please can you let us know the version of device and browser that you were using? Flowers

MNHQ

soniamumsnet · 05/08/2021 17:04

Thanks @NowWeAreSuckingDieselFella. We'll take a look into this now. Flowers

MNHQ

soniamumsnet · 05/08/2021 17:18

Hi @NowWeAreSuckingDieselFella please can you let us know if this happens elsewhere in the app? Flowers

MNHQ

soniamumsnet · 06/08/2021 11:41

Hi @NowWeAreSuckingDieselFella thanks for this screenshot which is really helpful. Hopefully we can get to the bottom of this for you. Flowers

MNHQ

FlissMumsnet · 12/08/2021 21:13

Hi NowWeAreSuckingDieselFella,

That's not much use to you is it? We're struggling to replicate the problem but would you mind trying a different browser to see if that helps. So using Chrome if you don't already or perhaps Firefox?

MNHQ

LilyMumsnet · 23/08/2021 18:50

Thanks for the information all - hoping to have this sorted as soon as possible.

MNHQ

soniamumsnet · 14/09/2021 17:21

Thanks for these screenshots @MyPatronusIsAPenguin - they're really useful. We'll take a look into this now. Flowers

MNHQ

soniamumsnet · 23/09/2021 17:27

Thanks for reporting this and for the screenshot @FadedRed. We're investigating this now. Flowers

MNHQ

LilyMumsnet · 11/10/2021 19:38

Hi all

We're really sorry - we're still investigating this one.
We appreciate it's really frustrating but we hope to have updates soon.

MNHQ

KimMumsnet · 03/02/2022 10:23

Hi there - thanks for including those screenshots, that's very helpful. We do appreciate how frustrating this is - thank you for your patience.

MNHQ

KimMumsnet · 10/02/2022 10:59

Good morning.

We have blocked the ad that has been mentioned a a few times above now, so hopefully that issue is sorted.

@CasparBloomberg if you can get a screenshot of that when it happens and post it for us, that will help us to pinpoint the ad which is causing the issue. Thank you.

MNHQ

LilyMumsnet · 11/02/2022 18:45

Hi all

Oh no - we're really sorry that the fix didn't work.

Please can we get the URL links to the adverts that are causing issues?
You'll need to click on the advert to get this - but having that link will mean we can block it directly.

MNHQ

DawnMumsnet · 21/02/2022 14:07

Hi @KittensTeaAndCake,

Thanks for flagging this to us and for providing the helpful screenshots. We're sorry this is still happening for some of you.

Can you possibly check if that ad is still causing problems on that thread today? We're viewing the thread on the iPhone app and the advert appears to be correctly placed now, so we'd be grateful if you could take another look to see if it's okay for you.

If it isn't, could you please give us details about the phone/tablet you're using to view Mumsnet.

Thanks in advance.

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