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Original poster

Can't access site or app using WiFi

10 replies

MrsMidgeMaisel · 19/06/2021 10:42

Hi

All of a sudden this morning I've been unable to access both the app and the site.

I thought the site was down but after several hours and nothing showing on social media I asked a friend to check and they confirmed they can access the site.

I've had to switch my WiFi off and use data in order to post this. I've tried repeatedly switching it off and on and every time I try to access the site using WiFi I can't get on.

For info my provider is Hyperoptic, please can you look into this?

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MNHQ

JoMumsnet · 19/06/2021 11:52

Hi @MrsMidgeMaisel,

Sorry to hear you're having problems accessing the site, that must be pretty frustrating.

We're just looking into this, but as we haven't had hordes of other reports we're thinking the problem must be at your end. Hopefully you'll be able to get through to Hyperoptic soon and update us.

@EndoplasmicReticulum - are you using the same internet provider by any chance?

MNHQ

YetAnotherBeckyMumsnet · 19/06/2021 13:25

Thanks all - please bear with us, we're investigating now. Gin

MNHQ

RivkaMumsnet · 19/06/2021 21:35

Hi there,

Just wanted to update you on what is going on. Our tech team has made some tweaks to a few things that were likely to be causing the issue. It seems to be fixed for most people now but we are aware some people still can't access the site.

We are working hard on this and will resolve it as quickly as we can for the users still affected.

MNHQ

StevenTechMumsnet · 19/06/2021 22:33

Hi all, sorry about this. We had a networking issue. Can you try now? Thanks

MNHQ

StevenTechMumsnet · 19/06/2021 22:52

Hi all, I'll pass the twitter suggestion on to our community team. We don't get let near twitter in tech world Smile

MNHQ

LilyMumsnet · 20/06/2021 09:42

@Killahangilion

I’m in Ireland and the site was inaccessible all of yesterday. I don’t think it was a wifi issue though because everything else was working fine on my tablet on phone. Sad
Hello, is it working as normal for you now? Flowers
MNHQ

JoMumsnet · 21/06/2021 12:34

Thanks for letting us know, @Gladioli23 - glad everything's working fine for you now.

Just checking in with @EndoplasmicReticulum, @Redapplewreath, @CovidCorvid, @Trentgirl and @LadyDanburysCane - how are things for you today?

MNHQ

JoMumsnet · 21/06/2021 12:48

That's good news, thanks for letting us know.

MNHQ

StevenTechMumsnet · 21/06/2021 15:23

Hi Trentgirl, the best way to fix that is to log out completely, then log in again - you can use this link to log out then log in again at the top of the page. After that, notifications should work. Apologies for the hassle.

MNHQ

JoMumsnet · 21/06/2021 16:41

@RaspberryCoulis and @Redapplewreath - that's great. Thanks for letting us know.

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