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Suddenly getting ads again despite Premium

4 replies

acatcalledjohn · 16/06/2021 21:19

On Talk App, iPhone running on iOS 14.6. Second pic just to show thread title.

Suddenly getting ads again despite Premium
Suddenly getting ads again despite Premium

soniamumsnet · 17/06/2021 09:44

Hi - thanks for the reports on this. Please try signing out and back in again which should resolve the problem. Sorry for any inconvenience. Flowers

TimMumsnet · 17/06/2021 10:48

Sorry for that guys, we had an issue last night with recognising users were logged in. It should be resolved now, but it sounds like you may need to re-log in if something doesn't look right.

@acatcalledjohn that's strange that logging in doesn't fix the problem. I've just checked, and you're definitely still on Premium and the app should recognise that. Could you force quit the app and reopen it? That should make the app re-check that you're premium, then hide ads.

Sorry for the hassle!

TimMumsnet · 17/06/2021 16:05

@ShowOfHands that's not right - is that being logged out of the Android app, or something different? How do you know you've been logged out, does the app ask for you to sign in again?

TimMumsnet · 17/06/2021 16:07

[quote acatcalledjohn]@TimMumsnet

Last night it didn't work but all is back to normal this morning. Thank you![/quote]
I'm glad to hear! Let us know if anything else isn't right.

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