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Original poster

Enormous ad banners that you accidentally click on all the time?

10 replies

Zancah · 24/04/2021 17:16

I'm on the mobile site on an iPhone 11 (one of the biggest screens!) and these new banners that are triple the depth of the previous/normal ads are the bloody bane of my MN life.
They are damn near impossible to not click on when you're scrolling upwards.

Is that it? You get revenue for clicks so you made it so that I accidentally click on it about 29 times a day??

Enormous ad banners that you accidentally click on all the time?
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MNHQ

LilyMumsnet · 25/04/2021 09:53

Hi all

Thank you for the feedback - we will pass it over to our developers and discuss with them. Sorry for any inconvenience being caused. Flowers

MNHQ

DawnMumsnet · 26/04/2021 13:35

Just letting you know that we're still looking into this - we'll be back with an update as soon as we can. In the meantime, we're sorry for any inconvenience.

MNHQ

soniamumsnet · 28/04/2021 17:12

Hi @AndreaMarteau @Zancah and others. Just dropping in to update you.

We're going to be looking at solutions to this issue and will be making changes to avoid you clicking on adverts by mistake.

Thanks for your patience. Flowers

MNHQ

TimMumsnet · 30/04/2021 14:43

Hi guys, thanks for raising this problem! We did recently increase the size of the banner ads in the iOS app to match the ads we show on Mumsnet web. It's an important change that helps keep the apps free to use, but I appreciate it makes scrolling through posts more awkward.

Some of you mentioned that you're experiencing accidental clicks, which is not good! Adverts tend to work based upon impressions (being shown on the app) rather than clicks, so we have nothing to gain by making anyone accidentally click ads.

One change I could make is extending the height of grey box surrounding the ad a bit, the grey area is not clickable, so may help reduce accidental clicks, although the ad area will obviously be larger. Any thoughts?

Enormous ad banners that you accidentally click on all the time?
MNHQ

soniamumsnet · 16/06/2021 12:09

Hi @MutteringDarkly @BlackeyedSusan and others - just dropping in to say thanks for the reports. Are you able to provide a screenshot please? Also, please can you let us know the device and browser versions. Flowers

MNHQ

soniamumsnet · 16/06/2021 15:46

Hi @Bananarama101 thanks for providing this image. Please can also let us know the device and browser version that you are using? We'll take a look into this. Flowers

MNHQ

soniamumsnet · 27/07/2021 17:24

Hi @BlackeyedSusan thanks for your comments about these ads which have been passed on. Flowers

MNHQ

soniamumsnet · 04/08/2021 10:02

Hi @CatbellsQueen thanks for reporting this again and passing on your feedback. If you can post a screenshot it would be really helpful. We're taking a look now. Flowers

MNHQ

soniamumsnet · 06/08/2021 11:39

Hi @aubreyii @Piccalino3 just dropping in to say thanks for the feedback which we'll pass on. Flowers

MNHQ

YetAnotherBeckyMumsnet · 07/08/2021 11:05

Sorry everyone - we know these ads have fully tested your patience. Thanks for taking the time to let us know and MANY apologies that it's still a problem two months on. Our ads team are aware of the issue and we're working to get it sorted. In the mean time, please continue to post here to let us know when an ad affects your user experience. Thank you.

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