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slothtrot · 14/11/2020 13:58
On my laptop (Windows/Firefox) I can start threads but on my ipad (IOS latest version with the app) I can't - it just says I need a valid username to be able to start a thread.
FlissMumsnet · 14/11/2020 21:00
Hi slothtrot - would you mind sending us a screenshot - that sounds like something we need to see and try to replicate at our end.
LilyMumsnet · 15/11/2020 12:55
Hi OP
Thanks so much for that - we're investigating now. In the meantime, are you able to uninstall and reinstall the app?
TimMumsnet · 16/11/2020 11:50
That doesn't look right! @slothtrot we'll look into it, but in the meantime have you tried re-typing the same username into the username field? I'm trying to understand if the app is rejecting the username, or just thinks you haven't typed one in.
EstherMumsnet · 19/11/2020 20:42
We're asking our tech team to take another look
TimMumsnet · 20/11/2020 13:53
@slothtrot thanks for your patience, I'm trying to reproduce your issue to fix it. When you input a different username, do you get this tick appearing in the username field?
When you input a different username, which error popup do you get?
Also, can you let me know which version of iOS you have installed on your iPad? Just to make sure you've been able to download the most recent version of Talk.
TimMumsnet · 23/11/2020 15:13
@slothtrot ah ok, so it exclusively happens when you're trying to use that username? Other usernames don't have any problems?
CarolineMumsnet · 20/08/2021 14:06
Hello Alex39
If you head to the appropriate topic for your thread , e.g. 'Chat', at the top there should be a link that says “Start a new thread within Chat”.
Click on this link and you should be good to go.
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