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Original poster

Threads I'm following

11 replies

MrsGollach · 08/10/2018 15:05

when I press on email link it doesn't go to last entry. It goes to first.
Also searching on user's name, doesn't take me to their posts.

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MNHQ

AnyaMumsnet · 09/10/2018 16:35

Hi OP,

Thanks for getting in touch. We're sorry to hear you're having issues - can we ask what device you're using to access Mumsnet, and whether you're using the mobile site, desktop site or app?

MNHQ

AnyaMumsnet · 15/10/2018 15:52

Hi there OP,

Sorry to have taken so long, we're giving this a nudge now. Can we just check, are you using Firefox, or Chrome?

MNHQ

AnyaaaaaaaaaaaarghMumsnet · 19/10/2018 16:00

Hi again OP,

We've given tech another nudge now.

MNHQ

AnyaaaaaaaaaaaarghMumsnet · 25/10/2018 09:06

Hi again @MrsGollach,

We are still looking into this - could you please try on a different browser and let us know what happens? This'll help us get to the source of the problem.

MNHQ

AnyaMumsnet · 06/11/2018 14:11

Hi there @MrsGollach,

We're really sorry this is taking so long, but we are looking into it.

It sounds like it is, but just to be sure, is this happening on all threads?

It might be worth clearing your cache, you can find instructions to do so here.

We'll let you know when we have an update.

MNHQ

AnyaMumsnet · 06/11/2018 15:27

Hi again OP,

Also, could you please copy and paste the URL of one of the links that are causing the problem here? Just so we can check whether the link you're receiving is correct.

MNHQ

AnyaMumsnet · 07/11/2018 10:19

Hi there OP,

Thanks for posting those.

We've had a look and they look in order, and seem to work ok for us at MNHQ, so we're digging a little deeper to see what might be going on.

MNHQ

AnyaMumsnet · 09/11/2018 11:28

Hi again OP,

Tech are looking into this, but unfortunately they haven't been able to replicate it so far.

Is it possible that you're receiving several emails after not checking for a while, and so you're clicking on an a link that takes you to an older post?

We hope that makes sense - let us know if not.

MNHQ

AnyaMumsnet · 09/11/2018 12:33

Hi again,

Could you try and see what happens when you click on an instance of your username on this link? We've tried in the office and it worked for us.

www.mumsnet.com/SearchArch?mustmatch=&dontmatch=&nickname=MrsGollach&src_displ_option=s_m_d_m&fromDate=&toDate=&topicmode=chs&chosentops=1374

MNHQ

AnyaMumsnet · 09/11/2018 15:26

Thanks for getting back to us.

We did set up the search so it only shows this thread, so no need to worry about that.

Could you please copy and paste the resulting URL when you click on one of those results so we can take a look?

MNHQ

LilyMumsnet · 15/11/2018 10:00

Hi OP

We're really sorry but we still haven't been able to replicate this. We may need to wait for a few different reports of this happening, as right now, we don't have many.

We're sorry we don't have better news. We'll keep our eyes open for more reports of this and in the meantime, please do let us know if there are any developments here.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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