Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Is there a problem with logging in/out?

26 replies

Maryzsnewaccount · 18/06/2018 14:16

Because I've had to set up a new account for the first time ever, and having done so and logged in I now can't log out to go and try again with my original account.

If I've been banned, fair enough, I'm in good company these days.

But if not, simple instructions as to how to get back to being me would be nice. TIA.

OP posts:
BoreOfWhabylon · 18/06/2018 14:37

I can't click on lots of links, and there is a delay when I click on anything at all. I can't get into my 'my mumsnet' or inbox either.

Maryzsnewaccount · 18/06/2018 14:39

Well I've just managed to log out (by clearing my history and cookies and turning off the internet (if in doubt, switch it off and on again Grin), and it will let me log in with this new email account, but not with my original email account.

Weird.

OP posts:
BeyondSceptical · 18/06/2018 14:41

My display has gone funny (it's zoomed out to about 75%) just in case that is also related? Confused

WhatchaMaCalllit · 18/06/2018 14:56

I couldn't use the "Log In" option at the top of the Talk section. I clicked on the "Threads I'm on" option and it allowed me to log on from there. Didn't need to set up a new account to do it but there is definitely something up with the usual way to log on.

BeyondSceptical · 18/06/2018 15:00

Ah I can't get into my Mumsnet either

PanPanPanPing · 18/06/2018 15:10

It all went pear-shaped for me at 11.30 this morning when I tried to log out. Nothing happened, but I had to turn off the laptop anyway.

I never click on 'remember me' and I always log-in and log-out ... because DP and I share this laptop and I don't want him seeing who I am here!

I, subsequently, tried to look at MN on my iPad and, as Beyond said, the display was bizarrely weird. Much smaller with 'overlays' of other things.

So. Now I'm back on the laptop. Initially couldn't sign in again - until I went round the houses Hmm

MNHQ - have you been letting inept interns loose again?

BeyondSceptical · 18/06/2018 15:46

Aha - all around the houses temporary fix for getting into messages found. Swap into mobile view to access, then switch back

PanPanPanPing · 18/06/2018 16:03

No, I didn't go into 'mobile' from desktop. I just clicked around until I found something that let me in.

But, do you know what? I think it's also got something to do with the different layouts on here. The, so called, new layout has been jumping around - off and on - for a couple of weeks.

So one minute we have the original layout and the next we have the new one - at the top and bottom (images attached). Most irritating anyway. But not helped by all of this today.

Is there a problem with logging in/out?
Is there a problem with logging in/out?
BeyondSceptical · 18/06/2018 16:06

Oh I haven't seen that layout yet. Looks like a likely cause though

PanPanPanPing · 18/06/2018 16:08

It's shit! Drives me up the wall!

Bring back 'original Tech', I say Grin

PanPanPanPing · 18/06/2018 16:09

PS - that layout is on the desktop site. I've got no idea what it looks like on mobile or App.

ReggieKrayDoYouKnowMyName · 18/06/2018 16:15

It logged me out and when I tried to log back in said there was no account associated with that name/email. Had to set up a new acccount.

BoreOfWhabylon · 18/06/2018 17:00

@MNHQ something's not right here!

DawnMumsnet · 18/06/2018 17:02

Hi all,

Thanks so much for bringing these problems to our attention and sorry for the delay in responding.

Our Tech team are on the case now and will (hopefully) have an update for you soon.

@Maryz - please don't worry, you definitely haven't been banned! Flowers

BoreOfWhabylon · 18/06/2018 17:31

Thanks Dawn Flowers

@Maryznewaccount to be sure she sees this

Maryzsnewaccount · 18/06/2018 17:50

Thanks Dawn.

Still can't log in though Confused

On any device if I use my original email address and password and click the login button nothing happens. Now I admit I may have forgotten my password, but if so I should get a "password reset" or "have you forgotten your password" button to click, but I don't.

It's very odd.

OP posts:
BoreOfWhabylon · 18/06/2018 17:56

Think tech haven't responded yet Maryz.

There is a lag every time Imtrynto type anything and it's driving me mad. C&P is rubbish. Links don't work.

OverTheHedgeHammy · 18/06/2018 20:00

Mine has been doing that all day, logging in and nothing happens. Sometimes turning on and off helped, but other times it didn't. Glad to know its not my computer.

stillathing · 19/06/2018 11:00

i cannot log in from my phone or my computer. had to create new account (which worked fine) to write this comment.

PanPanPanPing · 19/06/2018 16:00

I'm OK on my laptop (since yesterday afternoon). But if I try to get into MN on my iPad, I'm still getting the weird 'reduced plus overlaid view'. I'm now going to need 3 devices to try to show you this.

Laptop - currently using
iPad - weird layout
Mobile phone - taken photo

Will try to log in from my mobile to show you the photo.

PanPanPanPing · 19/06/2018 16:10

Here is the pic of the weird view on my iPad

Is there a problem with logging in/out?
PanPanPanPing · 20/06/2018 10:54

Someone else has started a thread in chat about the weird overlay on her iPad www.mumsnet.com/Talk/_chat/3283107-Mumsnet-superimposing-on-ipad?msgid=78804732

Any news yet?

PanPanPanPing · 20/06/2018 15:09

Unfortunately the squiffy and overlaid view on the iPad is still there.

QuinionsRainbow · 20/06/2018 17:05

Last few days I have sometimes, but not always, had two different log-in screens presented to me in quick succession.

IlPorcupinoNilSodomyEst · 27/06/2018 19:49

IPad still doing it! Is Tech on holiday?

Swipe left for the next trending thread