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hazeyjane · 11/05/2018 06:24
Opt in box ticked
Threads still don't appear in active convos
I know you saud you would look into it, but any chance this can be sorted out......I don't think it's just me!
SophieLMumsnet · 11/05/2018 17:17
Hi all,
So sorry about this! Thanks for your patience. We've been on to tech again, and though it's unlikely to be sorted out before the weekend, we will chase again on Monday and try to get an answer on this as soon as we can
SophieLMumsnet · 26/05/2018 12:46
SORRY all - thank you for being so patient about this; in all honesty - think this fell down the list somewhat as we've been so busy of late, which is not wonderful of us and we do apologise. I sound like a broken record, but will chase this up again next week
LornaMumsnet · 29/05/2018 11:24
@hazeyjane
Now, for some reason, every time I want to go on threads I'm on, I have to log in ......honestly, Mumsnet is getting to be too much like hard work!
You are most definitely on the list - our tech team are investigating the issue as we speak.
That logging in business sounds like a complete pain. Really sorry that it feels too much like hard work. This is obviously not what we want at all! Is this still happening?
FlissMumsnet · 01/06/2018 10:29
hazeyjane - we're sorry to hear about your poor cat - hope the vet's bill isn't too eye-watering......
We're crossing our fingers that the logging in isshoo is no longer. Wish we could solve the SN threads problem so easily.
We are still working on it (see: harassing our Tech team)
LornaMumsnet · 01/06/2018 17:22
Lornamumsnet - sorry have been away, and returned to a seriously ill cat (and enormous vet bill), so had missed your post. The logging in thing had had a temporary hiatus.....if it returns, I'll let you know!
Oh Hazey, sorry about your cat. Is all okay now? I'm all too aware of huge vet bills myself... They are the worst - especially when it's all so out of the blue.
With regards to SN threads - sorry we haven't got updates here, all. Please believe us - we've been harassing our poor tech team like there's no tomorrow!
In short, there's just a huge (absolutely giant) pile of things our tech team are working on at the moment. They've assured us that this is due to be looked at but it's not top of the list right now.
We'll continue to chase until it's resolved and in the meantime, we're really sorry that it's taking a little while.
LornaMumsnet · 01/06/2018 19:08
@CrochetBelle
LornaMumsnet (MNHQ) Fri 01-Jun-18 17:22:24
They've assured us that this is due to be looked at but it's not top of the list right now.
Sorry Crochet - we pass on what we're told and at that moment in time. It may have been that it's a bit of a trickier fix and so got pushed back a bit more but know it doesn't really make up for all the pushing back I'm giving you.
LornaMumsnet · 01/06/2018 19:20
Haha, that's perfectly alright - I will pass on the nagging personally until this is sorted.
Wow, what an absolute nightmare! Glad it's okay now health wise but sorry about the huge bills you're faced with.
LornaMumsnet · 07/06/2018 16:46
On it, newroundhere!
We know it's a pain when things are not sorted quickly, but we really appreciate the patience here.
FlissMumsnet · 14/06/2018 21:26
Hi Again newroundhere - we're so sorry this is still a problem. Will give this another chase with our Tech lot and flag to the big cheeses too.
We do appreciate your persistence and agree these boards need to be accessible and visible to all.
SophieLMumsnet · 23/06/2018 11:47
Hi, everyone.
We wholeheartedly apologise for keeping you all hanging on. This issue has, unfortunately, been put on the back burner in recent times but tech are now dealing with it and we’ll be back to give you a clear update of where it’s at next week.
SophieLMumsnet · 25/06/2018 11:05
Morning all,
Tech are working on this as we speak and hope (all being well) to have a fix in place by the end of the day. They've asked us to check whether you have the box ticked here on mobile? We know desktop is an issue, but if you could let us know if you've got the mobile version ticked, that would be really helpful.
YetAnotherBeckyMumsnet · 28/06/2018 15:34
Hello everyone. We're so sorry this has taken such a long time to sort out. The threads should now appear in active conversations if you've opted in here.
Let us know on this thread if you have any problems.
YetAnotherBeckyMumsnet · 28/06/2018 15:46
@Samcro, that's a bit weird - can you log out, log in and check it again please?
@Sirzy - that's a really good idea. We'll sort that out now - thank you.
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