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Original poster

Forgotten Password

2 replies

paranoidpammywhammy2 · 08/05/2018 00:26

I'm permanently logged in to mumsnet yet I want to change my name again. I need my password to do this. I've forgotten my password. How do I do this?

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MNHQ

LornaMumsnet · 08/05/2018 09:45

Hi there OP,

We're moving this over to site stuff and we're responding to your mail now. We're not sure why you're unable to namechange so we just need some information from you if that's okay!

MNHQ

LornaMumsnet · 08/05/2018 12:15

Apologies for the confusion regarding your mail! It was actually another user who had contacted us about your thread.

Can we just ask a few questions to find out what's going on here?

  1. Can you let us know which device you're using (mobile, pc, Mac, laptop, iPad etc)?
  2. If you're using a mobile, which one is it (Samsung, Blackberry, iPhone etc) ?
  3. What browser are you using (Firefox, Internet Explorer, Google, Chrome etc)?
  4. Are you accessing Mumsnet via the main site, the mobile site or the app?
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