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Original poster

Wtf mumsnet?

5 replies

BernardBlacksHangover · 24/10/2017 17:11

What is going on with MNHQ ATM?

I reported two racist posts, (one including a personal attack), this morning and it took so long for MNHQ to finally remove them. Then MNHQ removed my post where I'd told the poster that their comment "was a generalisation about x race" and that they'd also personally attacked another poster. That's literally all I said, along with a Hmm face. I asked MNHQ why they'd removed my post and they said it was a "bit goady".

Have the talk guidelines changed? Is calling a racist comment a racist comment not allowed now?

Seriously miffed, long time user here. Emails now being ignored despite speedy enough response to my initial "why did my post get removed?"

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MNHQ

YetAnotherHelenMumsnet · 24/10/2017 18:28

Hi there BernardBlacksHangover,

We're sorry that we didn't get to the reports as quickly as you might have liked but just for clarity on this new thread we have your reports listed on our system at 11.18am and the posts (one of which made a generalisation about attitudes to daughters in law that included some Asian mothers in law and the other that made a generalisation that included some Irish mothers in law) you refer to were gone by midday.

We did delete two of your 15 posts as well as we did think they were goady and having checked them again we do stand by that. Once again, we apologise for not having got to the posts you mention as smartly as we would have liked.

MNHQ

YetAnotherHelenMumsnet · 24/10/2017 19:00

Hi there,
Just to confirm that the post of yours that you mention here is still on the thread, in case anyone reading thinks that it was removed.

We're genuinely sorry that you don't agree with our moderation here and as we explained to you in our earlier email we did not think that yours were the worst of the posts (we removed several, from both 'sides' of the argument, none of which had anything to do with the OP's question) but we did feel, in the context of the entire thread, that we needed to remove those two.

Sincerely, we are sorry that you don't agree, but we don't feel that removing a couple of posts that we thought were 'a bit goady' really reflects in any way on our position regarding racism on the site.
We are now going to take a look at the other posts you have asked us to delete in light of your deletions, and will respond to those reports via our usual system.

We do wonder, though, if something went awry this morning with your emails getting to us as we have all four (two duplicate sets) arriving at 11.18. If the problem was at our end, we totally apologise (and hope that we haven't been responding to everyone else's emails an hour late!) Flowers

MNHQ

YetAnotherHelenMumsnet · 24/10/2017 19:31

Don't worry, it's fine. We do think it's bit goady, though, Hmm face included, especially in light of the other posts on the thread, which were, as we said, worse.

We can see your point of view, of course, it feels very personal to have a post deleted. (Remember, we are most of us former MNers).
But we are trying to apply our guidelines fairly here, for the good of everyone who uses the site. The posts you reported for being racist were dealt with, in what we feel was reasonable time (albeit not so much if they were held up in our system, for which sorry again) and we removed other posts that we felt went against guidelines.

We are sorry, genuinely sorry to have upset you, that's the last thing we want to do, especially with posters who are so engaged with the site and whose contribution we value. (We value everyone of course, before anyone starts... Wink ) We do hope that we have explained ourselves sufficiently well for you to understand where we are coming from.

MNHQ

YetAnotherHelenMumsnet · 24/10/2017 19:47

Let's totally beg to differ, we'd love that. Hurray! A glass of Wine to celebrate? It's a relief to sort things out. Flowers

MNHQ

YetAnotherHelenMumsnet · 24/10/2017 20:10

  1. CONGRATULATIONS.
and
  1. I too am on cake, for Bake-off is on and it's just RUDE not to join in.
also
  1. I'm not even at work. You need to know this. Our entire conversation has been conducted with me as a completely rogue employee, who just happened to see something I'd dealt with earlier. Wink
Back to dealing with kids' homework and watching the telly for me, am really glad to have sorted this out, though. See you around. Grin
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