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Original poster

Scrolling issues

16 replies

Isthiscorrect · 12/05/2017 10:23

For the last few days/ weeks when reading thread via talk the page has been so slow to scroll. Some of the long threads 200/300 plus posts can take ages. It's not happening on other sites or on the shorter threads. Very irritating.

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MNHQ

LornaMumsnet · 12/05/2017 10:57

Hi Isthiscorrect!

Thanks for flagging.

At the top of the thread, you should have the option to control how many posts you see per page.

If your settings are showing quite a lot of posts per page, this will slow the site down.

The fewer posts per page, the faster you can scroll! Grin

Do you want to have a play with this and let us know how it goes?

MNHQ

FlissMumsnet · 14/05/2017 20:02

Hi Everyone,

Thanks for letting us know this is still an issue and do keep the details coming, we're really sorry it's making using MN frustrating for you all.

We'll chase this up with our Tech Team now.

MNHQ

LornaMumsnet · 15/05/2017 14:20

Hi all,

Can we check that you're showing 25 posts per page only?

This has a huge effect on how the site runs!

MNHQ

KatherineMumsnet · 17/05/2017 11:28

Hi all,

Thanks for the feedback. We're afraid that most devices just simply aren't able to withstand loading such a large page - there's nothing tech can do about this one, unfortunately. We know it's not ideal for you, but the 25 posts per page is the best way to ensure a smooth page load; though you can of course choose a higher post-per-page setting if you prefer.

MNHQ

KatherineMumsnet · 18/05/2017 10:27

Hi everyone,

Thanks again for getting back to us. Tech have just informed us that they've finally been able to replicate this! They're now digging into it and we'll update you once we have more info. Thanks, all, for your patience.

MNHQ

LornaMumsnet · 22/05/2017 09:36

Hi TrueColors

Not yet but we will update as soon as we know more!

Flowers
MNHQ

LornaMumsnet · 25/05/2017 10:44

Hi all,

Thanks so much for keeping us updated.

Is anybody still having this problem today on their iPad? We can't see it anymore now.

We know it's a huge ask and quite a big inconvenience, but if you're still seeing it, would you consider videoing it in action and emailing it over to [email protected]?

Flowers
MNHQ

LornaMumsnet · 25/05/2017 11:40

Oh, no!

Thanks for letting us know, PatricianOfAnkhMorpork.

If it's on your tablet, you can film it using a phone? As above, we know it's a huge pita but it would be very much appreciated.

MNHQ

LornaMumsnet · 25/05/2017 17:27

Hi there Isthiscorrect,

That's brilliant - thanks so much!

Could you please send the videos to [email protected].

MNHQ

LornaMumsnet · 26/05/2017 11:08

Hi all,

Has anyone managed to capture this on video yet? If so, please do send it over to [email protected].

Flowers
MNHQ

ToniMumsnet · 27/05/2017 12:10

Hi there Isthiscorrect,

Tech has suggested as the files can be quite large that you could upload them to google drive or dropbox and share the link with us.

Thanks for bearing with us. Flowers

MNHQ

LornaMumsnet · 07/06/2017 10:47

Thanks, Jux. That's extremely helpful. Sorry if it was a bit of a PITA to do.

Gin is always welcome!

Tech is looking into it.

MNHQ

LornaMumsnet · 08/06/2017 16:37

Hi folks

Just a quick update.

We've sent the video over to Google to have a look. We'll update as soon as we know more.

Thanks so much for all of your help.

MNHQ

IonaMumsnet · 01/07/2017 10:49

Morning folks! Sorry about the delay on this. As far as we can see we are waiting to hear back from Google about this but we'll ask Tech to contact them on Monday and ask for an update. Apologies again that this is taking so long to sort. We will get there!

MNHQ

LornaMumsnet · 24/08/2017 09:41

Hi Jux,

Thanks for flagging this again.

Really sorry you're still having issues.

We're not getting complaints about this at the moment but do need to say that threads with lots of posts will take a lot longer to load and the recommended post per page view is 25 (bet you're fed up with hearing that one!)

That being said, tech has been making some changes to the site with hopes of speeding these things up!

MNHQ

RebeccaMumsnet · 01/09/2017 19:42

Thanks for the heads up Jux, we'll let Tech know.

Has anyone else had this issue?

Watch this thread for updates

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