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Original poster

SLOW! It's so fucking slow now, I can't even get long threads to load any more

21 replies

TheNiffler · 21/02/2017 18:29

Let alone post on them.

It's beyond a joke now, vast swathes of MN are now totally inaccessible to me. Can we PLEASE sort this out?

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MNHQ

LornaMumsnet · 22/02/2017 10:33

Hi TheNiffler and PlectrumElectrum

We're really sorry to hear this and sorry to hear you are unwell.

Can we go through the normal techy walk so that we have some more information?

  1. Can you let us know which device you're using (mobile, pc, Mac, laptop, iPad etc)?
  2. If you're using a mobile, which one is it (Samsung, Blackberry, iPhone etc) ?
  3. What browser are you using (Firefox, Internet Explorer, Google, Chrome etc)?
  4. Are you accessing Mumsnet via the main site, the mobile site or the app?
MNHQ

LornaMumsnet · 22/02/2017 10:47

How is it today for everyone else?

WhoKn0wsWhereTheTimeG0es do you remember what time yesterday? Or just the whole of the day?

Sorry for all the questions, folks! Brew

MNHQ

LornaMumsnet · 22/02/2017 14:24

Hi all,

If your preferences are set to show 1000 messages per page then this will probably slow down the site. The larger the thread, the slower it will load, unfortunately.

Can we recommend switching it down to 50 or less?

WhoKn0wsWhereTheTimeG0es Thanks for letting us know, can you please keep us posted if/when this happens again?

MNHQ

LornaMumsnet · 22/02/2017 14:44

Hi bebumba,

Ahh, how annoying. Sorry!

Is this the IOS APP or the mobile site?

MNHQ

LornaMumsnet · 22/02/2017 14:54

Hi lia66

Can we ask how many messages per page you've got showing?

Can we recommend switching it down to 50 or less if it isn't already?

MNHQ

LornaMumsnet · 22/02/2017 15:21

Hey,

Thanks for getting back to us.

We want to take a look at the threads you're experiencing problems on - would you mind pasting some links for us?

Of course, if it's more general, don't worry. It will just give tech a starting point to see where this is happening and so any examples welcome!

MNHQ

LornaMumsnet · 22/02/2017 17:24

Hi TheNiffler,

The issue last month was fixed - would it be possible to send us fresh screenshots as and when it happens?

Sorry to be a pain, we just need as much information as possible.

Flowers
MNHQ

LornaMumsnet · 23/02/2017 13:21

Hi there Kiwi32

Tech is still looking into this - they've asked what URL you were trying to get to before it timed out.

Was it a specific thread, the homepage, topics?

MNHQ

LornaMumsnet · 27/02/2017 12:30

Hello!

Tech is investigating the site issues.

We do appreciate it's really frustrating - sorry!

NudeDude when you say unusable, could we badger you for a bit more information? Perhaps a screenshot too.

MNHQ

KatherineMumsnet · 28/02/2017 15:22

Hi all,

Thanks so much for your patience on this.

Tech have been trying to replicate the issue - they've found that if you have it set to show 50 messages or less and paginate, the pages load very quickly. (Ads might take longer, but this doesn’t stop you from scrolling down and reading the posts)

However, they also found that if you have it set to show 1000 messages and you look at a long thread, then it's going to be slow - this is because you’re loading several megabytes onto a single page in your browser, which is an awful lot.

Could you also try using chrome, to see if this improves things?

MNHQ

LornaMumsnet · 01/03/2017 10:32

Hi all,

Tech has confirmed that a few of you have not yet reduced your 'posts per page'.

You could benefit from doing this as with fewer posts, the page will load quicker, so please do give it a go!

Tech is (sadly) still struggling to replicate the problem here but are continuing to investigate as we speak.

MNHQ

LornaMumsnet · 02/03/2017 10:33

Hello Brew

Just wanted to post and let you all know that even though we're not replying regularly, we are looking into this and taking it very seriously.

Keep posting, keep letting us know what you're using and how it's affecting you - we're monitoring this thread hard.

We seriously appreciate all the time you're taking to help us figure this out and, as ever, will do our best to sort this. Please do hang in there (a big ask when the site is playing up, I know).

MNHQ

KatherineMumsnet · 03/03/2017 15:44

Right folks,

Tech have just spoken with one of our ads suppliers, they spotted a script that was causing a long load on threads when particular ads were shown.

Can anyone now see an improvement in load times?

MNHQ

AngieMumsnet · 05/03/2017 23:19

Hey Guys,

We understand how frustrating this is, I have experienced this on my iphone too and it isn't great.
I have made a change, I can only do one at a time so I can eliminate but please let me know if you see any improvements.
If you had installed adblocker to get around this issue would you mind disabling it to see if the issue still persists? Your choice of course.
We are just trying to eliminate and I want to a) make sure it is ads and not something else causing the issue b) If it is ads then I need to find the partner in question.

Thanks

MNHQ

AngieMumsnet · 06/03/2017 07:43

Ok thanks, I'll move on to something else.
Appreciate your help.

MNHQ

AngieMumsnet · 06/03/2017 09:40

We are working through all our partners at the moment, sorry it takes an age to go through each one but we are working on it.

MNHQ

AngieMumsnet · 06/03/2017 10:01

are you all using safari?

Has anyone seen the issue on chrome by any chance?

MNHQ

AngieMumsnet · 06/03/2017 10:44

WhoKn0wsWhereTheTimeG0es

Amazing news, can anyone else confirm?

MNHQ

AngieMumsnet · 06/03/2017 11:04

B1rdonawire

LOL!

I am just working through all partners but there is no logic right now, it is intermittent and I am thinking it is one specific partner causing this but finding this one culprit is hard, we are trying to recreate the issue here but sods law it is working ok at the moment, I am not confident the issue has gone away but please be assured we are treating it with great urgency.
Just to put it into context we directly work with 3 partners but they then reach out to hundreds...so that is the problem...

MNHQ

LornaMumsnet · 08/03/2017 10:43

So we're getting there?

You're all being really helpful and you're probably sick of hearing it, but we really are sorry and we're still digging and working this one out.

As ever, thank you for all of the information you're passing over.

MNHQ

AngieMumsnet · 09/03/2017 07:52

Amazing, thank you for leaving feedback, appreciate it.

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