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Responding to reports of troll behaviour

1 reply

QueenMortificado · 17/11/2016 14:48

I know the new way of not responding to reports saves you an awful lot of time

But if I report someone as a troll and then nothing happens to the thread / you don't post on it is there any chance you could send an email saying "we have looked in to it and can't see anything wrong". Even if it's a copy and paste job?

There have been a few recently I've reported like a good girl guide and would have liked to known if they actually weren't trolls or if you just didn't get enough reports to look in to it.

Or do we assume that if we report, you look on to it every time irrespective of how many reports you've had, and the thread will just remain if it isn't a troll?

YetAnotherBeckyMumsnet · 17/11/2016 15:19

Hi there QueenMortificado
We're sorry you didn't hear back from us. The new system does mean we don't reply to everyone but we do read and investigate every single report. If you do report and would really like to hear back then please pop something to that effect in your message and we'll get back to you.
Thanks

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