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Original poster

Mobile site keeps freezing up

9 replies

Catzpyjamas · 13/10/2016 19:38

I'm on Silk Browser on Kindle Fire HDX.
For the last 3 days, the site freezes, refresh goes on for ages, threads disappear half way down as if only half the page loaded and I have to shut the tab and start again each time.

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MNHQ

YetAnotherBeckyMumsnet · 14/10/2016 14:25

Thanks all
We'll let tech know and get back to you.

MNHQ

YetAnotherBeckyMumsnet · 14/10/2016 16:06

Thanks LineyReborn. Is anyone else still having problems with the Kindle browser?

MNHQ

AmyGMumsnet · 19/10/2016 09:59

Good morning, thanks for your patience with this one. We can confirm that Tech are looking into the issue and as soon as we know anything more we will post again.

Thanks for bearing with us Flowers

MNHQ

KatherineMumsnet · 24/10/2016 11:43

Morning all,

We're so sorry for the delay on this. Tech are still taking a look, we're sorry we can't post anything of more use than that, we realise it's hugely frustrating. Flowers

MNHQ

FlissMumsnet · 30/10/2016 21:01

Glad to hear there's been some improvement but clearly the issue isn't resolved so we'll flag this one up again. Sorry it's a slow process! Blush

MNHQ

LornaMumsnet · 03/11/2016 10:17

Hello all,

So sorry this is still going on!

We're flagging this to our tech team right now and will get back to you as soon as we know more.

Thanks for the patience Blush

MNHQ

AmyGMumsnet · 04/11/2016 10:21

Morning all

Thanks for your patience with this one.

Tech have an idea of what could be causing the issue, and between 10.30am and midday today are going to be testing whether this is the case or not.

Could we ask you to try and use the mobile site during that time and let us know on this thread if you still experience the issue please?

Thank you! Flowers

MNHQ

IonaMumsnet · 18/11/2016 21:43

Hi again everyone. Oof. This is annoying. So sorry about this. So it sounds like it's a Kindle Fire/Android problem. We'll flag this thread up with tech but in the meantime could you all let us know (if you haven't already) what device, browser and provider you are using. That will help us narrow down where the problem is quicker. Thank you!

MNHQ

KatherineMumsnet · 23/11/2016 18:46

Hello all,

It's the lesser of two evils here, we're afraid. Tech put things in place to stop the awful porn pop-ups. Unfortunately, it appears this causes some freezing on the mobile site. If we turn these safeguards off, the mobile site will stop freezing but the porn ads will come back, which, as you can imagine, we really don't want to do.

We have raised this with Google, but there isn't anything more that we can do from our end. We know that this isn't ideal, and we're sorry we don't have a better answer than this at this point, but we're continuing to work hard so that we can remove the safeguards that are currently creating issues for kindle users. Flowers

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