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Original poster

Is the app playing up seriously for anyone else?

6 replies

cozietoesie · 04/07/2016 20:31

I've just had to log in afresh and then been unceremoniously thrown out of it 6 or 7 times. (After logging in successfully.)

Am I the only one?

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MNHQ

TimMumsnet · 04/07/2016 22:31

Hey guys, thanks for flagging this. You're right, it isn't working as it should, we're looking into it now...this certainly didn't happen during testing, my apologies!

MNHQ

TimMumsnet · 06/07/2016 08:45

Hi guys, your feedback is really useful, thanks! To clarify, the new update should ask you re-login once - this has allowed us to upgrade the way the app logs in, but it certainly shouldn't log you out more than that! Is there any pattern of when it logs you off? Also, we noticed some duplicate posts occurring in previous updates, has it worsened?

Hoping to have this resolved as soon as possible, we really appreciate your patience Flowers

MNHQ

TimMumsnet · 06/07/2016 12:59

Hey guys, thanks to your help we've fixed the main cause for duplicate/missing posts.

We're searching for the crash now, hopefully that shouldn't take too long to sort out. There's a bit of a delay getting these fixes onto your devices, because Apple require us to go through an approval process which can take a few days.

Short answer: we're getting there, thanks for your patience. Star

MNHQ

TimMumsnet · 06/07/2016 16:10

I think we've found where the crash was coming from, although I was only able to reproduce it once by doing this:

  1. Bookmark a post
  2. Exit the thread
  3. Re-open the thread
  4. Scroll down
  5. Crash

Does this happen to anyone else? Our crash reports tell us this crash only happens to 1 in 50 people currently...

MNHQ

TimMumsnet · 07/07/2016 17:32

So we've just submitted a new build to the App Store that should fix:

  • Duplicate/missing posts
  • Crashes when on bookmarked threads

It will take a few days to review, then if it passes, will be released. Hopefully it has solved the major issues - any other smaller bugs will be addressed in following updates.

Again, thanks for being so helpful - your feedback is invaluable! Flowers

MNHQ

TimMumsnet · 08/07/2016 12:04

An update fixing the duplicate/missing posts and the crashes has now been released.

Let us know how it goes! Thanks for helping us get this fix out quickly.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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