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Original poster

I can't namechange back.

8 replies

wishywashywoo · 02/07/2016 14:08

I name changed the other day to write a thread about something personal and potentially identifying.

I am now stuck and can't change back to my normal name.

Every time I fill it in, enter my password and hit "save changes" a blank page comes up and the tab reads www.mumsnet.com instead of the usual title.

Help!

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MNHQ

FlissMumsnet · 03/07/2016 21:28

Hi wishywashywoo,

Sorry you had trouble with your namechanging - glad you got good advice and could get it sorted.

MNHQ

KatherineMumsnet · 04/07/2016 15:33

Hi folks, tech have asked if they could have some username examples - so what you were trying to change from/to - if you'd rather not say on this thread, could you report to us instead?

MNHQ

DawnMumsnet · 04/07/2016 23:20

Thanks wishy,

We're doing our best to get things sorted - please bear with us. Smile

MNHQ

danielbtech · 20/07/2016 09:52

Hi wishy,

Dan from Tech here, we're really sorry this is happening, this one has really had us scratching our heads for a few days but we think we've finally found out what was causing this issue. It seems when on your account page and filling out information, if it autofills your postcode area it was adding in some extra spaces making the postcode longer than it should be. We're implementing a fix which should be released as soon as possible but for the time being if you need to change your username have a look at these sites on how to turn off autocomplete on your browser for the time being.

Google Chrome: support.google.com/chrome/answer/142893?co=GENIE.Platform%3DDesktop&hl=en
Firefox: support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms

Hope this helps change your username while the fix is being put in place.

DanielBTech

MNHQ

danielbtech · 20/07/2016 14:57

Hi wishy,

We've released a fix for this so you should be able to change your username without any issues.

MNHQ

KatherineMumsnet · 21/07/2016 10:53

Morning wishy - have you managed to NC, or is it still blank?

MNHQ

DawnMumsnet · 23/07/2016 16:14

Hi ladymacbeth,

So sorry that you're still having problems changing your name over. Can you have another try now please by going to the MyMumsnet account details page - type in the new (or old) username you want to change to, then take a look at the Postcode field - is anything entered there? If so, could you try erasing it, then hitting save. Hopefully, your new username will then be accepted.

Do let us know how you get on.

MNHQ

DawnMumsnet · 24/07/2016 18:32

Glad to hear it, NeedAnotherGlass Smile

We're so sorry that this issue has taken so long to resolve.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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