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Original poster

Cant Change User name, goes to blank screen?

6 replies

ThatsMyStapler · 13/05/2016 21:04

Cant Change User name, goes to blank screen?

on windows 10, Firefox and Chrome

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MNHQ

AmyGMumsnet · 15/05/2016 10:06

Morning! Sorry to hear about this, we'll let Tech know asap.

MNHQ

KatherineMumsnet · 17/05/2016 14:56

Apologies, folks!

Right - tech have said they need screenshots (if possible) of any error messages you get when you try to change your nickname because they weren't actually able to replicate the issue from their end.

Thanks so much.

MNHQ

DawnMumsnet · 21/05/2016 15:09

Thanks all,

Apologies for the delay here. Our Tech team are still trying to get to the bottom of this. We'll let you know as soon as we hear back from them.

MNHQ

DawnMumsnet · 26/05/2016 11:25

Morning all,

We're so sorry that this is still a problem for many of you. Sad

Our Tech team are still working on this - we've asked them to give us an update and will report back as soon as possible.

MNHQ

RebeccaMumsnet · 03/06/2016 11:50

Hi all,

Apologies that this is taking a while.

Would someone of you mind PMing me with some examples of the NN you were trying to change to please? Tech need them to dig further.

Many thanks

MNHQ

KatherineMumsnet · 18/07/2016 12:34

Morning everyone - we're sorry this is still rumbling on. Tech are working on this today, but they need more examples of usernames. If you could let us know what you're trying to change your username from/to by mailing us at: [email protected], it would be super helpful. Flowers

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