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Can't namechange

4 replies

StitchesInTime · 02/03/2016 17:28

I've been trying to change my username. I've tried several times today.

Each time, I get a new screen that just says "Sorry, an error occurred". No indication of what the error is, whether it's a site problem or whether there's an issue with the information I'm entering.

I'm on a kindle fire, using a Silk internet browser, and am on the mobile site.

BeccaMumsnet · 03/03/2016 09:13

Hi StitchesInTime - sorry to hear you're having trouble with this.

Would you be able to post or send us a screenshot of this error message?

BeccaMumsnet · 03/03/2016 11:21

Hi StitchesInTime - that's amazing, thank you so much.
We'll let Tech know and see if they have any advice.

In the meantime, has anyone else had this issue?

EmmanuelleMumsnet · 08/04/2016 21:28

Hi there,

Just to check, is it only on the mobile site that people are having issues name changing?

Any extra info is really useful so we can report this to Tech asap.

Thanks very much.

DawnMumsnet · 09/04/2016 13:35

Thanks for all the details. It seems as though this is a mobile/android problem.

We'll get our Tech team to see what's going wrong.

In the meantime, we're sorry for any inconvenience.

Watch this thread for updates

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